Feeling stressed, anxious or apprehensive about going to work this morning? You’re not alone. Stress and depression in the workplace is on the rise, with more than half a million people thought to be affected every year, and it’s estimated that work-related stress and associated illnesses, such as depression, cost the UK economy over £12 billion.
The seven most stressful jobs in the UK are prison officers, serving members of the armed forces, police officers and fire fighters, social workers, commercial airline pilots, teachers, paramedics and nurses. And while the financial rewards for some of these jobs may be incentive enough, most workers in these roles do them because they have chosen a vocation.
However, many other workers in different sectors experience their own stresses. Outcomes of stress may vary – for some, it’s the impetus to get a job done well; for others it can lead to unfortunate life events such as depression, divorce and even, in extreme circumstances, suicide. Finding a role which you can perform well and using the stress involved to motivate yourself can help you strike an effective work/life balance.
We take a look at some jobs which, while not as high-stress as the ones listed above, nevertheless, carry inherent stress levels.
Jobs such as accountants and payroll co-ordinators necessitate high levels of accuracy and accountability simply because of their nature – dealing with other people’s money carries great responsibility.
Both solicitors and legal secretaries deal with highly-confidential and complex issues which directly impact on their clients’ lives, whether it’s a criminal or a civil matter. For some, a client’s liberty can be at stake, for others compensation after a serious accident. The pressure is on to get it right, all of the time.
HR officers and Training & Development play crucial roles in the profitability of an organisation through recruiting the right people at the right time, and ensuring that they have the skills to develop in the future. Recruitment mistakes can have costly outcomes.
Call and Contact Centre Staff
Customer-facing roles, such as customer service advisors and case handlers, sometimes bear the brunt of customers’ frustrations and anxiety. They are roles which call for patience, empathy and the very highest levels of service.
Call and contact centres often form the front line of a company’s reputation. There are websites and online forums in existence that rating their performance, and Citizen’s Advice even produce a league table naming the winners and losers. This level of scrutiny means call centre employees really feel the burden of being scored and pitted against one another.