Senior Application Support Analyst

Senior Application Support Analyst

We are recruiting for a Senior Application Support Analyst in the London area. Our Client is a well-established Company.

As a Senior Application Support Analyst you will need to have/be:

·Educated to degree level or equivalent experience
·Accredited to ITIL Foundation Level or higher
·Good knowledge of application interfacing tools and techniques.
·Awareness of MS Active Directory
·Extensive experience in an application analyst role supporting a 24×7 environment
·Extensive experience of application management tools and techniques
·Good experience of HR working practices and polices


·Salary: Up to £37,212.10 base per annum (plus £2,520.00 London allowance plus SFIA supplement of up to £11,7050.00)
·Working Hours: Monday – Friday
·Location: London
·Duration: 12 month fixed term contract

Role of a Senior Application Support Analyst:

·Responsible for supporting one or more mission critical business applications serving 5,000 users in a 24×7 environment. The role can expect to receive 1015 incidents per week
·Provision of application maintenance and support services, either directly to users of the systems or to service delivery functions
·Resolve issues by providing advice or training to users, by devising corrections (permanent or temporary) for faults, making general or site specific modifications, updating documentation, manipulating data, or defining enhancements
·Close collaboration with the system’s developers and/or with colleagues specialising in different areas, such as Database administration or Network support.
·Occasional responsibility for supervising the work of 3rd party specialists

Benefits of working as a Senior Application Support Analyst:

·20 days holiday plus bank holidays

If you are interested in the above role please click apply