Customer Service Advisor

Customer Service Advisor

We are recruiting for a Customer Service Advisor on behalf of our client based in the Stafford area.

Role of a Customer Service Advisor:

  • Answer customer questions by email or telephone, make recommendations based on the customers needs and requirements
  • Establish monthly or bi-weekly follow-up conference calls with the customer
  • Establish knowledge of customer product in order to enhance understanding and communication with the customer
  • Yearly visit to customers facility in order to cultivate the personal contact and in order to learn and understand the customers production methods and purchase/supply philosophy
  • Respond to Request For Quotations
  • Process customer orders, provide quotes, and check inventory for product availability
  • Ensure correct billing to the customer by checking the accuracy in pricing and verifying the customer’s requirements
  • Ensure the warranty process is completed in a timely manner by obtaining proper information from the customer/sales person/service technician
  • Obtain validation from Quality and Process Department, give feedback to the customer and possibly issue credit notes
  • Source products in our distribution system to ensure fulfilment of the customer’s requirements
  • Survey customer satisfaction

Details of a Customer Service Advisor:

  • Salary: £16,000
  • Working Hours: 37.5 hours per week Monday – Friday between 8:00am – 6:00pm
  • Location: Stafford
  • Duration: 6 Months

As a Customer Service Advisor you will need to have/be:

  • Minimum 1 year of customer service experience in a call centre environment and/or order processing preferred
  • Previous experience working in an industrial environment is preferred but not essential
  • Knowledge of OTR product
  • Working knowledge of ERP systems such as SAP, Epicor, AS400 preferred
  • Proficient in Microsoft Office Suite (Word, Excel, and Outlook)
  • Customer driven
  • Ability to work both independently and in a team approach
  • Strong time management and organisational skills
  • Ability to seek and suggest continuous improvement of work processes and environment
  • Ability to multitask, prioritise, and handle multiple requests simultaneously

If you are interested in the above role please click apply!