Customer Service Advisor

Customer Service Advisor

We are recruiting for a Customer Service Advisor in the Solihull with our well established client.

As a Customer Service Advisor you will need to have:

  • Previous Telecom experience preferred
  • At least 2 years' experience within a customer service/support role
  • Excellent communication skills
  • Good problem solving skills
  • Good IT skills

Details:

  • Salary: £19,000 - £25,000 Per annum (depending on experience)
  • Working Hours: 09:00-17:30 Monday - Friday
  • Location: Solihull
  • Duration: Permanent

Role of a Customer Service Advisor:

  • Handling inbound calls
  • Provide billing and technical support
  • Provide accurate solutions to customers problems
  • Provide information on products and services to the customer
  • Write up hardware orders and sales orders
  • Outbound/non-voice work may be required in the future
  • Deal with customer complaint when required
  • Identify and escalate technical and network issues

Benefits of working with us as a Customer Service Advisor:

  • 20 days holiday plus bank holidays
  • Staff discount

If you are interested in the above role please click apply

Extra Personnel Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.

Types: Permanent

Salary: £15000.00 - £21000.00 per annum