Waste Prevention and Inspection Officer

Waste Prevention and Inspection Officer

Currently seeking a Waste Prevention and Inspection Officer to ensure the effective and efficient delivery of waste prevention projects and programmes through a planned programme of information, education and preventative / enforcement action.

As a Waste Prevention and Inspection Officer you will be monitoring operational service delivery within Birmingham, the production of associated reports and the dissemination of relevant information to service providers.

Details of Waste Prevention and Inspection Officer

  • Salary: £8.75ph
  • Start Date: Immediate
  • Working Hours: Full Time (36.5 Hours)
  • Location: Birmingham
  • Duration: Temporary Ongoing

Role of Waste Prevention and Inspection Officer

  • To deliver a targeted inspection programme across Birmingham to ensure that Birmingham businesses are complying with the statutory provisions relating to the disposal of trade waste. To ensure that instances of non-compliance are immediately dealt with through the provision of advice and assistance, or to initiate legal action where there is continued non-compliance.
  • To undertake an inspection programme across Birmingham that will objectively assess standards of service delivery, compliance with Health and Safety legislation across all service delivery areas.
  • To deliver a targeted inspection programme to ensure that the City’s Household Recycling Centres are used in accordance with statutory, contractual and policy requirements. To carry out inspections of assets as directed, such as litterbins, containers, recycling banks etc.
  • To deliver targeted / responsive actions and campaigns that ensure compliance with the provisions of the Environmental Protection Act and other relevant legislation associated with maintaining the cleanliness of the built environment.
  • To use a range of IT systems to record, analyse and interpret information and produce reports as required.
  • To raise issues of poor service/Health and Safety arising from the inspection process directly with relevant employees and supervisors where it is appropriate and beneficial to do so. To regularly produce management information detailing the findings of the inspection programme and to present these to relevant service providers and local structures (including ward Committees) to inform progress against performance targets.
  • To assist the Senior Inspector to plan inspection programmes to include all operational services and to undertake special projects as required.

Experience required of Waste Prevention and Inspection Officer

  • Experience of working in a waste management environment or similar field / role
  • Experience in the monitoring and reporting of environmental legislation and operational service delivery

Key Skills of Waste Prevention and Inspection Officer

  • Excellent written and verbal communication skills
  • Strong project management and conflict resolution experience
  • Ability to prioritise workload efficiently
  • Ability to prepare and present written reports and statistical information
  • Strong user of Microsoft office packages / Bespoke systems
  • Must have a proactive approach and use initiative

Requirements of Waste Prevention and Inspection Officer

  • Valid DBS certificate is required
  • Full Valid UK Driver’s License is essential
  • Knowledge of relevant legislation and health & safety procedures

Benefits

  • 28 Holidays per year
  • Weekly Pay
  • Pension Scheme
  • Employed Status
  • Personal Accident Insurance
  • Mortgage references
  • My Extra Rewards – An online portal offering vouchers and discounts
  • To be willing to undertake appropriate training as required including management and H&S training, as deemed necessary

If you are interested in the above role please click apply!

Customer Service Advisor

Customer Service Advisor

We are recruiting for a Customer Service Advisor on behalf of our client based in the Stafford area.

Role of a Customer Service Advisor:

  • Answer customer questions by email or telephone, make recommendations based on the customers needs and requirements
  • Establish monthly or bi-weekly follow-up conference calls with the customer
  • Establish knowledge of customer product in order to enhance understanding and communication with the customer
  • Yearly visit to customers facility in order to cultivate the personal contact and in order to learn and understand the customers production methods and purchase/supply philosophy
  • Respond to Request For Quotations
  • Process customer orders, provide quotes, and check inventory for product availability
  • Ensure correct billing to the customer by checking the accuracy in pricing and verifying the customer’s requirements
  • Ensure the warranty process is completed in a timely manner by obtaining proper information from the customer/sales person/service technician
  • Obtain validation from Quality and Process Department, give feedback to the customer and possibly issue credit notes
  • Source products in our distribution system to ensure fulfillment of the customer’s requirements
  • Survey customer satisfaction

Details of a Customer Service Advisor:

  • Salary: £16,000
  • Working Hours: 37.5 hours per week Monday – Friday between 8:00am – 6:00pm
  • Location: Stafford
  • Duration: 6 Months

As a Customer Service Advisor you will need to have/be:

  • Minimum 1 year of customer service experience in a call centre environment and/or order processing preferred
  • Previous experience working in an industrial environment is preferred but not essential
  • Knowledge of OTR product
  • Working knowledge of ERP systems such as SAP, Epicor, AS400 preferred
  • Proficient in Microsoft Office Suite (Word, Excel, and Outlook)
  • Customer driven
  • Ability to work both independently and in a team approach
  • Strong time management and organisational skills
  • Ability to seek and suggest continuous improvement of work processes and environment
  • Ability to multitask, prioritise, and handle multiple requests simultaneously

If you are interested in the above role please click apply!