Customer Service Coordinator

Customer Service Coordinator

We are recruiting for a Customer Service Coordinator in the Worcester area with our well established client.

As a Customer Service Coordinator you will need to have:

  • Excellent customer service skills
  • Accurate imputing skills
  • Maths and English GCSE’s at grade c or above (or equivalent)
  • At least 2 years’ experience in a customer service role
  • Knowledge of supply chain practices would be an advantage

Details:

  • Salary: up to £23,000 per annum
  • Working Hours: Mon – Thurs 8am-5pm and Fri 8am-1pm
  • Location: Worcester
  • Duration: Permanent

Role of a Customer Service Coordinator:

  • Manage orders from placement to delivery including any queries from customers
  • Ensure first time order accuracy & accountability
  • Order capture & processing
  • Invoice generation
  • General customer enquiries via email and telephone
  • Logging & managing customer complaints or warranty issues
  • Controlling order book management including lead time dates & overdues
  • Creating & managing customer order & performance reports
  • Invoice queries and Returns
  • Escalate issues as appropriate
  • Build customer relationships
  • Meet obligations on ISO audits
  • Identify and action business / process improvements
  • Manage customer expectations & requirements
  • Provide back up and support for all customer account queries
  • Attend key customer visits when required

Benefits of working with us as a Customer Service Coordinator:

  • 24 days holiday plus Bank holidays

If you are interested in the above role please click apply

Telesales Executive

Telesales Executive

We are recruiting for a Telesales Executive in the Bromsgrove area with our well established client.

As a Telesales Executive you will need to have:

  • At least one year experience in a Customer Service role
  • Telesales or business development experience would be an advantage
  • Previous experience of working in NHS/healthcare would be an advantage
  • Ability to engage a customer on the phone in the first stages of conversation
  • Excellent communication skills
  • Used to working to KPI’s/targets
  • Ability to learn about product USP’s and convey this information to customers

Details:

  • Salary: £18,000 per annum plus uncapped bonus
  • Working Hours: Mon-Thurs 9am-5pm and Fri 9am-4:30pm
  • Location: Bromsgrove
  • Duration: Permanent

Role of a Telesales Executive:

  • Make outbound calls to potential customers
  • Answer questions about products or the company
  • Ask questions to understand customer needs/requirements
  • Contacting potential or existing customers to inform them about a product or service using a script
  • Follow up on leads
  • Send quotes
  • Send samples out
  • Establish relationships and account management
  • Enter and update customer information on our database
  • Accurately document all calls

Benefits of working with us as a Telesales Executive:

  • 20 days holiday plus bank holidays
  • Company pension
  • Free parking

If you are interested in the above role please click apply

Warehouse / Health & Safety Manager

Warehouse / Health and Safety Manager

We are recruiting for a Warehouse / Health and Safety Manager in the Worcester area. Our Client is a well-established Company.

As a Warehouse / Health and Safety Manager you will need to have/be:

·Warehouse management experience
·Valid Fork Truck License (reach and counterbalance)
·NEBOSH or IOSH accreditation
·Infor Powerlink or equivalent experience
·People management skills and experience
·Experience in bar code/RFID data capture picking and dispatch
·Desire to make continuous improvements and implement change

Details:

·Salary: £35,000.00 per annum
·Working Hours: Monday to Thursday 8.00am-5.00pm, Friday 8.00am-1.00pm
·Location: Worcester
·Duration: Permanent

Role of a Warehouse / Health and Safety Manager:

·Management of warehouse and distribution operation
·Undertake daily inventory cycle count of all stock
·Liaise with customers, suppliers and transport companies
·Plan, coordinate and monitor the receipt and dispatch of goods
·Act as focal point for the implementation of HSE policies
·Promote a safe working environment
·Facilitate/conduct health and safety in-house training /awareness

Benefits of working as Warehouse / Health and Safety Manager:

·24 days holiday plus Bank Holidays
·Company Pension

If you are interested in the above role please click apply

Ledger Controller

Ledger Controller

We are recruiting for a Ledger Controller in the Worcester area with our well established client.

As a Ledger Controller you will need to have:

  • Excellent communication skills
  • At least 3 years’ experience in an accounts and purchase ledger environment
  • Able to investigate systems and resolve queries
  • Proven experience in working quickly and accurately during month-end periods
  • Flexibility to work longer hours when required
  • Maths and English GCSE’s Grade c or above (or equivalent)
  • IT skills (including Excel and Word)
  • Experience on the AS400 system/Powerlink would be an advantage

Details:

  • Salary: £22,000 per annum
  • Working Hours: Mon – Thur 8am-5pm Fri 8am-1pm
  • Location: Worcester
  • Duration: Permanent

Role of a Ledger Controller:

  • Responsible for invoice logging, scanning, matching and processing all types of supplier invoice and credit notes.
  • Control raising debit notes and obtaining ‘P.O.D’s (proof of delivery) to resolve disputed Invoices
  • Produce ad hoc and consolidated customer invoices
  • Produce weekly payment runs via BACS and online payments
  • Produce bank reconciliations
  • Post and allocate all cash transactions
  • Produce Inter-company debtor statements
  • Create and maintain supplier and customer accounts including obtaining credit and Amber Road checks
  • Responsible for resolving supplier and internal queries
  • Producing monthly creditors reconciliations
  • Monitor invoice, GRN, and Backlog volumes using spreadsheets

Benefits of working with us as a Ledger Controller:

  • 24 days holiday plus Bank holidays
  • Onsite parking
  • Company pension scheme

If you are interested in the above role please click apply

Sales Administrator

Sales Administrator

We are recruiting for a Sales Administrator in the Redditch area with our well established client.

As a Sales Administrator you will need to have:

  • A level educated (or equivalent)
  • Good telephone manner
  • Excellent communication skills
  • IT skills (including MS office)
  • At least 2 years’ experience within a Sales Admin role

Details:

  • Salary: £19,500-£24,000 per annum (depending on experience)
  • Working Hours: Monday – Friday 9am-5pm 35 hours
  • Location: Redditch
  • Duration: Permanent

Role of a Sales Administrator:

  • Process sales orders from point of receipt to despatch
  • Assist sales admin manager
  • Provide support to the sales team
  • Process machine equipment orders
  • Carefully allocate stock
  • Raise PDI/customisation request to service department requesting quotations in advance for any unlisted items
  • Raise machine/attachment invoices
  • Ensure payment is received before despatch
  • Monitor the return of Trade-In units
  • Liaise with the sales team on outstanding orders
  • File and keep machine files up to date
  • Produce data / information for the manager
  • Monitor self-billing invoices
  • Maintain/update the sales tracker and sales administration database
  • Check all required paperwork is received from the sales team prior to processing the order

Benefits of working with us as a Sales Administrator:

  • 20 days holiday plus bank holidays
  • Company Pension

If you are interested in the above role please click apply