Customer Service Adviser

Customer Service Adviser

We are currently recruiting for a Customer Service Adviser on behalf of our client who is based in Brierley Hills. As a Customer Service Adviser you will need to have good knowledge of all the products the company provides.

Details of Customer Service Adviser

  • Pay rate: £7.83ph
  • Start Date: Immediate
  • Working Hours: Part time
  • Mon – Fri: 16h flexible
  • Location: Brierley Hill
  • Duration: Temp – perm

Role of Customer Service Adviser

  • selling financial products and services to meet targets
  • selling stamps and dealing with letters and parcels
  • paying out pensions and benefits
  • accepting bill payments
  • dealing with vehicle registrations and car tax
  • checking passport and driving license applications
  • selling travel insurance and foreign currency
  • making sure the books balance at the end of the day

As a Customer Service Adviser you’ll need:

  • customer service skills
  • the ability to work well with others
  • patience and the ability to remain calm in stressful situations
  • to be thorough and pay attention to detail
  • sensitivity and understanding
  • the ability to use your initiative
  • excellent verbal communication skills
  • the ability to sell products and services
  • you will be expected to use a computer confidently as part of this job.

Benefits

  • 28 Holidays per year
  • Weekly Pay
  • Pension Scheme
  • Employed Status
  • Discounted Holiday Club
  • Personal Accident Insurance
  • Mortgage references
  • My Extra Rewards – An online portal offering vouchers and discounts

If you are interested in the above role please click apply!

Data Protection Specialist

Data Protection Specialist

We are recruiting for a Data Protection Specialist in the Solihull area with our well established client.

As a Data Protection Specialist you will need to have:

  • Maths and English GCSE’s grade c or above (or equivalent)
  • Previous experience in a monitoring or quality assurance role would be an advantage
  • Confidence to learn new business software applications
  • Able to read, understand and apply complex information
  • Excellent attention to detail
  • Excellent communication skills

Details:

  • Salary: up to £25,000 per annum (Depending on experience)
  • Working Hours: Monday to Friday, 8.30am to 5.00pm (one hour for lunch)
  • Location: Solihull
  • Duration: Permanent

Role of a Data Protection Specialist:

  • Assist the DPO in obtaining assurances and evidence from all business areas that their processes and procedures meet the requirements of all data protection legislation by mainly monitoring each business area
  • To assist in ad hoc projects where data protection / privacy is involved
  • To provide basic advice to all business areas on data protection / privacy queries
  • Monitoring business areas for assurance of their compliance with data protection legislation
  • To provide timely updates to the business areas on any regulatory developments
  • To ensure adequate training is provided to all areas
  • To ensure relevant and timely reports are made to relevant committees on a regular basis

Benefits of working with us as a Data Protection Specialist:

  • 20 days holiday and 8 bank holidays
  • Childcare vouchers
  • Company pension scheme
  • Free car parking
  • Discount website

If you are interested in the above role please click apply

Receptionist

Receptionist

We are currently recruiting for a Receptionist on behalf of our client who is based in Walsall. As a receptionist you will responsible for meeting and greeting clients on a daily basis. You will also be responsible for general administrative duties.

Details of Receptionist

  • Pay rate: £8.75ph
  • Start Date: Immediate
  • Working Hours: Full Time
  • Mon – Fri: 9.00am – 5.00pm
  • Location: Walsall
  • Duration: Temp – Ongoing

Role of Receptionist

  • Answering calls and emails
  • Meeting and greeting clients
  • Booking appointments
  • Diary management
  • Attending staff meetings
  • General admin duties

Experience required of Receptionist

  • Previous experience of working within a receptionist role
  • Good communication skills
  • Enhanced DBS certificate
  • GSCE Maths and English
  • Knowledge of Microsoft packages
  • Ability to work in a fast place environment

Benefits

  • 28 Holidays per year
  • Weekly Pay
  • Pension Scheme
  • Employed Status
  • Discounted Holiday Club
  • Personal Accident Insurance
  • Mortgage references
  • My Extra Rewards – An online portal offering vouchers and discounts

If you are interested in the above role please click apply!

Maintenance Person

Maintenance Person

We are recruiting for a Maintenance Person (multi skilled with plumbing bias) in the Solihull area. Our Client is a well-established Company.

As a Maintenance Person you will need to have/be:

·NVQ/City and Guilds level 3 or equivalent qualification in plumbing and water systems to include L8 works
·Proven track record working in a maintenance team environment
·Excellent organisational skills
·Ability to prioritise multiple tasks and work to tight deadlines

Details:

·Salary: Up to £25,000.00 per annum (depending on experience)
·Working Hours: Monday-Friday 8.30am-5.00pm
·Location: Solihull (with some travel to other sites)
·Duration: Permanent

Role of a Maintenance Person:

·General plumbing works/repairs including leak repairs and actions
·Painting and decorating of office areas
·Completing basic carpentry tasks
·Changing/repairing locks
·Equipment repair/maintenance
·Internal and external building repairs
·PAT testing of electrical appliances
·Responding to ticket requests raised via the Service Desk
·Managing and assisting with various deliveries and light porterage

Benefits of working as a Maintenance Person:

·22 days holiday plus bank holidays
·Share Save Scheme
·Solihull BID Card (allowing discount in certain shops/restaurants)
·Company Pension

If you are interested in the above role please click apply

Mechanical Fitter

Mechanical Fitter

We are recruiting for a Mechanical Fitter in the Dudley area. Our Client is a well-established Company.

As a Mechanical Fitter you will need to have/be:

·Must have experience of working on heavy industrial plant/machinery
·Knowledge of mechanical fitting / assembly
·Work on own initiative
·Ability to work in a safe manner following health, safety, environment and quality guidelines and instructions

Details:

·Salary: £20,000.00 per annum (plus overtime)
·Working Hours: Monday – Friday 8.00am-5.00pm and Friday 8.00am-2.30pm
·Location: Dudley
·Duration: Permanent

Role of a Mechanical Fitter:

·Perform service, maintenance, fault-finding, repair and installation work
·Confident with use of hand held mechanical tools for assembling components
·Work collaboratively with other personnel and support the mechanical engineers

Benefits of working as a Mechanical Fitter:

·20 days holiday plus bank holidays
·Company Pension
·Competitive overtime rate
·Bonus scheme
·Death in service
·Healthcare
·Car parking

If you are interested in the above role please click apply

Maintenance Team Leader

Maintenance Team Leader

We are recruiting for a Maintenance Team Leader in the Solihull area with our well established client.

As a Maintenance Team Leader you will need to have:

  • Full, clean UK driving license
  • City and Guilds/NVQ/equivalent qualification in a building/engineering discipline
  • Experience of working with building plant, controls and systems, including HVA
  • Relevant experience within a general maintenance environment
  • Proven track record in successfully managing a team
  • Grade C or above GCSE (or equivalent) in English and Mathematics
  • Experienced in the field of Facilities Management

Details:

  • Salary: up to £30,000 per annum
  • Working Hours: Monday-Friday 08:30-17:00 (one hour for lunch)
  • Location: Solihull
  • Duration: Permanent

Role of a Maintenance Team Leader:

  • Managing the in house planned preventative and reactive maintenance, ensuring that relevant statutory, mandatory and ad-hoc maintenance tasks are properly planned, coordinated and delivered in a timely manner and meet departmental KPI targets
  • Providing forward planning to ensure effective management of building assets
  • Providing line management and workflow co-ordination to the in-house Maintenance team and manage external contractors to ensure a high standard of work is delivered efficiently and safely across all sites
  • Ensuring appropriate permit to work and site inductions are completed
  • Conducting building inspections of all Solihull and remote sites to assess the general condition of all buildings and recommend and reporting/organising any maintenance required proactively to maintain a high standard at all times
  • Reporting any Security or H&S issues identified immediately and monitor any remedial actions through to conclusion
  • Liaising across teams within Group Property and all stakeholders across the business, ensuring customers are kept appraised of progress on works at all times
  • Participating in projects and supervising all associated works as necessary plus assisting Group Property Managers with works as required. Obtaining quotations for works and projects ensuring quality control is maintained at all times
  • To be conversant and have a good understanding of all Facilities Management systems – BMS, CAD, Security Access System
  • Co-coordinating Mechanical and Electrical Contractors and conduct weekly review meetings to ensure SLAs are adhered to. To be fully conversant with all contracts in place relating to building management and be fully conversant with the contract tendering process

Benefits of working with us as a Maintenance Team Leader:

  • 22 days holiday plus bank holidays
  • Share Save Scheme
  • Solihull BID card, allowing discount in certain shop/restaurants
  • Company pension

If you are interested in the above role please click apply

Administrator

Administrator

We are recruiting for an Administrator in the Small Heath area with our well established client.

As an Administrator you will need to have:

  • Maths and English GCSE’s grade c or above (or equivalent)
  • Excellent communication and organisational skills
  • At least 2 years’ experience within an admin role
  • Customer service experience
  • Personable telephone manner

Details:

  • Salary: up to £20,000 per annum
  • Working Hours: Monday – Friday (flexible on hours if part time needed)
  • Location: Small Heath
  • Duration: Permanent

Role of an Administrator:

  • Answer any queries made by phone and email
  • Communicate with contractors to schedule times they will attend appointments with clients
  • Speak to clients and resolve any queries
  • Taking messages
  • Entering orders onto systems
  • Creating invoice
  • Liaising with contractors and clients
  • General admin

Benefits of working with us as an Administrator:

  • Company pension
  • 20 days holiday plus bank holidays
  • Free parking

If you are interested in the above role please click apply

Key Account Manager

Key Account Manager

We are recruiting for a Key Account Manager in the Coventry area with our well established client.

As a Key Account Manager you will need to have:

  • German Language is desirable
  • At least 1 year experience in technical sales within the automotive industry
  • Degree or HNC/HND in Mechanical Engineering
  • Experience with Tier 1 suppliers
  • Good knowledge of engine architecture
  • Willing to travel to Germany up to 2 times a month
  • Knowledge about customer interface systems such as B2B websites and CAD requirements (desirable)
  • Previous experience of managing complex business environments and to know when and how to escalate issues

Details:

  • Salary: up to £60,000 per annum
  • Working Hours: Monday – Friday 37.5 hours (day shifts)
  • Location: Coventry
  • Duration: Permanent

Role of a Key Account Manager:

  • Be the key point of contact for their customers, with all levels of purchasing / project management / engine development and testing
  • Growing new product sales with existing and new client
  • Keep up to date with international/local laws and authorities related to contractual conditions, warranties and liabilities and work with legal department to agree T&C’s
  • Secure/improve business profitability by elimination risks
  • Determine best cost/pricing in the RFQ phase, get all relevant information customer and competitor related before the RFQ arrives
  • Preparation of offers/cost breakdowns
  • Be responsible for the customer profitability in terms of pricing
  • Fill and update the databases on monthly basis with the required data as established by the management
  • Organize & conduct presentations at designated customers
  • Provide periodic flash reports internally to the organization according to the established templates and frequency
  • Make regular visits to customer plants maintaining contact with logistics, quality, plant purchasing, production engineering and tooling personnel
  • Continuously update market/competitor situation
  • Involve/steer projects/working environment externally and internally
  • Develop specific strategies, propose and agree the annual sales Business Plan and Strategic Plan within the organization
  • Monitor competitor activities / material developments and report as available

Benefits of working with us as a Key Account Manager:

  • Company car
  • Pension
  • Death in service

If you are interested in the above role please click apply

Service Engineer

Service Engineer

We are recruiting for a (home based) Service Engineer with National coverage. Our Client is a well-established Company.

As a Service Engineer you will need to have/be:

·Ability to travel and stay away several nights each week
·ONC in electrical or mechanical engineering
·Proven competency to install, inspect, and maintain lifting equipment
·Provision and Use of Work Equipment Regulations 1998 (PUWER)
·Proven track record performing preventive maintenance and repairs to machinery

Details:

·Salary: £35,000.00 – £38,000.00 per annum
·Working Hours: 40 hours per week – Travel is a major part of this role, staying away several nights each week. Possibility of working abroad
·Location: Home based role with National coverage
·Duration: Permanent

Role of a Service Engineer:

·Service, repair, installation, commissioning, inspection, and testing of products
·On-call response
·Accurate and descriptive problem reporting
·Completion of inspection and examination documentation as appropriate
·Adhere to all Company Policies, Work Instructions and Road Maps
·Report all Accidents/Incidents and Near Miss situations immediately
·Support Team Members with improvements, suggestions or safer working practices

Benefits of working as a Service Engineer:

·20 Days Holiday plus Bank Holidays
·Company Pension
·Company Vehicle
·Overtime

If you are interested in the above role please click apply

Head of Organisational Development

Head of Organisational Development

We are recruiting for a Head of Organisational Development in the Wolverhampton area for our well established client.

As a Head of Organisational Development you will need to have:

·MCIPD or MBA qualified (or equivalent) or able to demonstrate equivalent substantial work experience in learning and development (desirable)
·Evidence of continuing professional development
·Degree would be desirable
·A broad HR experience covering Learning and Organisation Development
·Strong background in leading on Leadership and Management Development Initiatives – including senior leadership diagnostic feedback tools
·Experience of complex organisational and cultural change.
·Experience of developing and coaching people.
·Extensive experience of working at a senior strategic levels, advising stakeholders on complex OD issues.

Details:

·Salary: £43,266 – £50,132 per annum (depending on experience)
·Working Hours: Monday to Friday 37 hours per week
·Location: Wolverhampton (with travel to other sites necessary)
·Job type: Permanent

Role of a Head of Organisational Development:

·Developing workforce plans with senior stakeholders
·Developing blended learning solutions, facilitating training programmes including coaching and mentoring, induction and on boarding, apprenticeships and management development.
·Equality and diversity and its application in an HR OD setting
·Some experience of the implementation of competency frameworks within large organisations.
·An ability to demonstrate clear decision making capability at pace and taking responsibility for the outcomes
·An ability to plan, project manage, prioritise and monitor progress against clear objectives showing highly driven and results oriented behaviours.

Benefits of working as Head of Organisational Development:

·29 days holiday (inclusive of Bank Holidays)
·Pension scheme
·Parking
·Flexible working
·Childcare, maternity, paternity and adoption leave and pay
·Free annual health and fitness screening
·Flu inoculations
·Cycle-to-work scheme
·On-site gyms and sports facilities
·Fitness classes and groups
·Access to an Occupational Health team, where applicable

If you are interested in the above role please click apply

Administrator

Administrator

We are recruiting for an Administrator in the Solihull area with our well established client.

As an Administrator you will need to have:

  • At least 2 years’ experience within an admin role
  • Maths and English GCSE’s grade A-C (or equivalent)
  • Ability to prioritise your own workload and work to deadlines
  • Excellent communication skills
  • MS office skills

Details:

  • Salary: Up to £19,000 per annum
  • Working Hours: Monday to Friday 8:30-17:00 (one hour lunch)
  • Location: Solihull
  • Duration: Permanent

Role of an Administrator:

  • Ensure the correct property strategy is recommended
  • Manage your own caseload within SLA’s and achieving KPI’s
  • Manage caseload costs by monitoring and controlling property/tenant related expenditure
  • Monitor tenant arrears, sales and letting activity
  • Identify and assist with the development and delivery of processes, procedures and training
  • Act as a referral point for queries received
  • Assist with ensuring the quality controls exist with the team

Benefits of working with us as an Administrator:

  • 22 days holiday + 8 statutory days
  • Share save scheme
  • Discount card in certain shop/restaurant

If you are interested in the above role please click apply

Credit Controller

Credit Controller

We are currently recruiting for a Credit Controller to join the finance team for our well established client based in Birmingham. As a Credit Controller you will be carrying out the daily duties including supporting the Credit Control activities through the management of debt collection procedures in line with the company’s debt management policies.

Details of Credit Controller

  • Salary: £11.50ph – £12.00ph
  • Start Date: Immediate
  • Working Hours: Full Time
  • Mon – Thurs: 9.00am – 5.30pm / Fri: 8.00am – 4.30pm
  • Location: Birmingham
  • Duration: 3 – 6 Month (Contract)

Role of Credit Controller

  • Managing and collecting debts of company debtors
  • Evaluating new credit requests and reviewing customers’customers’ credit rankings with banks
  • Report to the Credit Control Manager any debts you feel requires escalation or initiation of proceedings against.
  • Ensure proactive planning takes place facilitating the readiness of the Credit Control department
  • Setting up of terms and conditions of credit
  • Take part in job training, job chats and team meetings and where necessary take corrective action.
  • Ensuring timely payment of debts
  • Following up payments as needed
  • Negotiating re-payment plans
  • Responding to relevant client enquiries
  • Processing and reconciliation of invoices
  • Checking and posting of receipts to accounting systems
  • Preparation of statements, client status reports and all relevant information as required
  • Comply with any reasonable requests or duties directed by management and supervisors

Experience required of Credit Controller

  • Minimum 2 year experience in credit controller role / accounts experience
  • Able to demonstrate effective methods of collecting debt
  • Strong IT skills are required including Microsoft Office (particular excel) and accounting software programmes such as SAP, FidelioFidelio, Micros
  • Resolving complex debt issues

Key Skills/Attribute of Credit Controller

  • Excellent written and verbal communication skills
  • Excellent customer service skills and telephone manner
  • GCSEGCSE Maths and English
  • Ability to establish and maintain good client relationships, both internally and externally at all levels
  • Able to demonstrate effective methods of collecting debt
  • Ability to use software systems e.g. SAP, FidelioFidelio, Micros
  • Ability to prioritise workload efficiently and work to strict deadlines
  • Ability to resolve complex debt issues
  • Must have a proactive approach and use initiative

Benefits

  • 28 Holidays per year
  • Weekly Pay
  • Pension Scheme
  • Employed Status
  • Discounted Holiday Club
  • Personal Accident Insurance
  • Mortgage references
  • My Extra Rewards – An online portal offering vouchers and discounts

If you are interested in the above role please click apply!

Customer Service Trainer

Customer Service Trainer

We are recruiting for a Customer Service Trainer in the Solihull area with our well established client.

As a Customer Service Trainer you will need to have:

  • Previously reported to senior managers
  • Microsoft office skills
  • Strong communication skills
  • Previously delivered classroom based training
  • Energy/utility industry experience
  • At least 1 years’ experience in a trainer role

Details:

  • Salary: £21,000-£25,000 per annum
  • Working Hours: Mon-Fri 40 hours (including breaks)
  • Location: Solihull
  • Duration: Permanent

Role of a Customer Service Trainer:

  • Assist Training Manager to resolve all training requirements for various customer operations
  • Assist with the induction and coaching during colleagues probationary period
  • Maintain a library of training materials and training records ensuring they are constantly updated
  • Engage with the Quality Team to identify training gaps
  • Research, propose, design and maintain engaging training workshops to increase employee skill and confidence
  • Liaise with Team Managers following 1-1 reviews to identify training needs
  • In conjunction with the Training Manager, create an annual training plan
  • Create a range of individual training, coaching and monitoring techniques to suit differing needs
  • Abide by all regulatory and compliance requirements in carrying out the requirements of the role

Benefits of working with us as a Customer Service Trainer

  • 20 days holiday and 8 bank holidays (increases with length of service)
  • Childcare vouchers
  • Company pension scheme
  • Free car parking
  • Discount website
  • Study support after probation period

If you are interested in the above role please click apply

CNC Milling Programmer / Setter / Operator

CNC Milling Programmer / Setter / Operator

We are currently recruiting for a CNC Milling Programmer / Setter / Operator on behalf of our well established engineering company based in Bilston. As a CNC Milling Programmer / Setter / Operator you will be working with the Production and Operating team, helping meet production requirements whilst abiding by ethical trading practices.

Details of CNC Milling Programmer / Setter / Operator

  • Pay Rate: £13.00 – £15.00ph (depending on experience)
  • Start Date: Immediate
  • Working Hours: Full Time (Overtime available)
  • Monday – Friday (8.00am – 4.30pm)
  • Location: Bilston
  • Duration: Temp to Perm

Role of CNC Milling Programmer / Setter / Operator

  • To produce a high quality product by Programming, Setting and Operating CNC milling machines ensuring quality workmanship at all times
  • To maintain and improve productivity where possible, work in line with company procedures and machine capability to ensure production deadlines are met
  • Maintaining set-up sheets as required and in line with company procedure
  • Ensuring work area is kept clean and tidy at all times by keeping machine and all associated tools and equipment maintained to a high standard
  • Working within a safe environment by ensuring all company procedures and Health & Safety legislation is followed at all times

Education/Skills required of CNC Milling Programmer / Setter / Operator

  • Programming experience with Acramatic, Fanuc or ISO Language controls
  • CAD and CAM experience
  • Experience operating various relevant machinery
  • Organised, focused and able to adopt a high level of attention to detail
  • Ability to use own initiative and meet deadlines on time
  • Adhere to health & safety regulations

Required Experience of CNC Milling Programmer / Setter / Operator

  • CNC Programming: 5 years (Required)

Benefits

  • 28 Holidays per year
  • Weekly Pay
  • Overtime is availiable at time and a half
  • Pension Scheme
  • Employed Status
  • Discounted Holiday Club
  • Personal Accident Insurance
  • Mortgage references
  • My Extra Rewards – An online portal offering vouchers and discounts

If you are interested in the above role please click apply!

HR Manager

Our client is looking for a HR Manager in a stand-alone capacity for a rapidly growing business to support the people management functions that underpin the business success and its culture. This is an exciting opportunity as this will be the first role of its kind allowing you to put your stamp on it.

This is a permanent opportunity which is being offered on a full or part time basis. The business are seeking an HR Manager with ideas, ability and a desire to develop an HR function with a strong emphasis on Employee Relations.

Supported by a HR Administrator this role will be both strategic and hands on, where you will be responsible for maintaining and enhancing the HR offering by planning, implementing, and evaluating employee relations and human resource policies and practices.

Responsibilities of HR Manager:

  • As a business partner, take ownership of HR strategy and policy, updating and creating polices and procedures.
  • Manage the recruitment process across the business, as their success is dependent on attracting the right people to ensure their customers are supported in the best possible way.
  • Assisting managers in probation and performance review periods.
  • Dealing with employee relations issues including advice and guidance regarding performance, disciplinary actions and grievance investigations.
  • Advising staff and leading management regarding all employee relation matters including performance management and discipline & grievance procedures.
  • Being aware and up to date with all legal aspects of HR and be able to advise managers on this.
  • Maintaining and updating the HR database, personnel files and employee manuals, ensuring all policies and procedures are in line with current legislation.
  • Manage the continual personal development of all staff and be responsible for organising training with the L&D Team.
  • Responsible for the employee survey, and engagement across the business.
  • Absence management and analysis.
  • Management of employee of the month.
  • Manage HR projects on an ad hoc basis.

Details of HR Manager:

  • Salary: up to £40, 000
  • Working hours: Full or Part Time (3 or 4 days)
  • Location: South Birmingham
  • Duration: Permanent

Benefits of HR Manager:

  • Holiday entitlement which increases with length of service
  • Enrolment into company pension plan with a generous employer contribution
  • Also on offer is a discounted membership to the local gym
  • Access to a discount website which provides hundreds of offers on major high street brands, restaurants, holiday companies and many more

Skills and Experience required for the role of HR Manager:

  • Proven HR generalist experience, with working knowledge of employment legislations.
  • Experience of working in a stand-alone HR role.
  • You will have experience of working in a customer focused environment
  • Proven experience within a fast growth business
  • Personable with strong communication and relationship building capabilities across all levels of the business.
  • The ability to prioritise your workload and meet strict deadlines.
    The ability to remain calm and approachable in all situations.

Senior Payroll Officer

Senior Payroll Officer

We are recruiting for a Senior Payroll Officer in the Birmingham area with our well established client.

As a Senior Payroll Officer you will need to have:

  • At least one years’ experience supervising a payroll team
  • Previous experience of being involved in IT systems projects from a HR and payroll point of view
  • Proven experience of working for a business with multiple payrolls and 2000 employees on the payroll
  • Exposure to processing payrolls across the UK
  • UK PAYE knowledge
  • Pension scheme and auto-enrolment knowledge
  • Excellent communication skills
  • Ability to improve processes and procedures
  • Payroll supervisor level qualification would be an advantage
  • SAP knowledge (desirable)

Details:

  • Salary: £25,000 per annum
  • Working Hours: Mon – Thurs 09:00-17:30 Fri 08:00-16:30
  • Location: Birmingham
  • Duration: Permanent

Role of a Senior Payroll Officer:

  • Run the monthly and weekly payrolls for approximately 3000 employees across multiple payrolls for both the UK and Irish employees
  • You will supervise the team and be a central point of contact for the team and escalated issues
  • Reconciliation of all payroll transactions
  • Processing Bank payments
  • Assist with month end procedures including submission of Tax and NICs and 3rd party reporting
  • Administration of the in-house and Auto-enrolment pension schemes
  • Check statutory payments i.e. SSP/SPP/SMP
  • Review payroll prior to sign off, highlighting anomalies and investigating discrepancies
  • Preparation of all company payrolls
  • Assist with HMRC regulatory requirements including timely returns, RTI filings, benefits processing
  • Assist with preparation of year end documents including P11D’s and P60’s including submission to the HMRC by set dates
  • Act as a key point of contact between HR and payroll regarding starters, leavers, maternity, paternity, bonuses and overtime
  • Lead and assist in the creation of tested payroll process and procedures documents
  • Be technical lead within the Team, ensuring implementation of new legislation, providing training to the team, and communicating impacts to the Payroll Manager/Senior Managers
  • Supervising the Payroll Team to ensure deadlines are met and payroll is processed accurately; set targets and complete appraisals
  • Work closely with HR function to ensure continued improvement of processes and continuity of data transfer to Payroll

Benefits of working with us as a Senior Payroll Officer:

  • Pension
  • 20 days plus Bank holidays
  • 50% Discount
  • Free lunch provided everyday
  • 50% off Costa coffee
  • Room for progression

If you are interested in the above role please click apply

Credit Controller

Credit Controller

We are recruiting for a Credit Controller in the Birmingham area with our well established client.

As a Credit Controller you will need to have:

  • Previous credit control experience
  • Professional telephone manner
  • Able to demonstrate effective methods of collecting debt
  • Strong IT skills are required including Excel to intermediate level and accounting software programmes
  • Ability to resolve complex debt issues
  • Respect for confidential information
  • Ability to establish and maintain good client relationships, both internally and externally at all levels
  • Calm, confident manner to handle potentially uncomfortable conversations

Details:

  • Salary: £22,000 per annum
  • Working Hours: Mon – Thurs 09:00-17:30 Fri 08:00-16:30
  • Location: Birmingham
  • Duration: Permanent

Role of a Credit Controller:

  • Maintaining regular contact with customers to ensure invoices are clear for payment
  • Calls made in advance to customers whose debt is due for payment ensuring no queries on invoices and where there are queries, they are resolved
  • Making regular contact with all customers to ensure invoice due dates are met
  • Timely and effective collection of all debts and customer payments
  • Attend meeting at the end of each week to discuss debtor report
  • Reviewing aged debtors list for overdue accounts
  • Chasing debts from customers; obtaining overdue amounts without prejudicing customer goodwill
  • Liaising with sales and operational staff to ensure out-going invoices are correct or to obtain explanations of issues arising
  • Answering customer queries regarding disputed invoices, arranging for the issuance of credit notes if necessary
  • Allocating cash receipts against aged debtors
  • Assume responsibility for all collection activity, chasing overdue customers for outstanding debt, ensuring payment terms are adhered to and discussing payment plans where applicable
  • Assessing the credit worthiness of new and existing customer accounts via financial reports, bank references and customer visits
  • Reducing aged debtors and minimisation of bad debt risk
  • You will be posting cash and reconcile on monthly basis
  • Cover other departments when absence or holiday arises

Benefits of working with us as a Credit Controller:

  • Pension
  • 20 days plus Bank holidays
  • 50% Discount
  • Free lunch provided everyday
  • 50% off Costa coffee
  • Room for progression

If you are interested in the above role please click apply

Administrator

Administrator

We are recruiting for an Administrator in the Birmingham area with our well established client.

As an Administrator you will need to have:

  • Previously used audio and digital dictations systems such as Lexicon (advantageous)
  • Accurate typing skills
  • At least 2 years’ experience in an Admin role
  • Previously used Microsoft Word, Excel, Outlook and PowerPoint
  • Familiarity with Adobe/Nuance PDF (Desirable)
  • Excellent written and verbal skills
  • Maths and English GCSE’s grade C or above (or equivalent)

Details:

  • Salary: £17,000-£18,000 per annum
  • Working Hours: Mon – Fri 09:00-17:00
  • Location: Birmingham
  • Duration: Permanent

Role of an Administrator:

  • Provide high quality and accurate and wide ranging administrative and secretarial support to all teams and fee earners
  • Minute taking and circulating the minutes
  • Produce some audio and copy typing of accurately typed letters, memos, files notes, reports documents, specifications and general correspondence
  • Open, close and diary certain files using IT based systems
  • Add service charges and prepare invoicing documents
  • Generate newsletters
  • Update meeting schedules for fee earners for overseas trips
  • Maintain and update official forms
  • Type official forms, reports, invoice wording and legal documents with direction from fee earners
  • Issue all outgoing correspondence via hard copy post, e mail or fax
  • Scanning and distribution of renewal correspondence
  • Processing and distribution of patent standard emails
  • General office duties including filing, photocopying, scanning, faxing, e mailing and answering the telephone as required
  • File certain correspondence on relevant electronic case files

Benefits of working with us as an Administrator:

  • 23 days holiday plus bank holidays
  • Company incentives

If you are interested in the above role please click apply