Customer Service Advisor

Customer Service Advisor

We are recruiting for a Customer Service Advisor on behalf of our client based in the Stafford area.

Role of a Customer Service Advisor:

  • Answer customer questions by email or telephone, make recommendations based on the customers needs and requirements
  • Establish monthly or bi-weekly follow-up conference calls with the customer
  • Establish knowledge of customer product in order to enhance understanding and communication with the customer
  • Yearly visit to customers facility in order to cultivate the personal contact and in order to learn and understand the customers production methods and purchase/supply philosophy
  • Respond to Request For Quotations
  • Process customer orders, provide quotes, and check inventory for product availability
  • Ensure correct billing to the customer by checking the accuracy in pricing and verifying the customer’s requirements
  • Ensure the warranty process is completed in a timely manner by obtaining proper information from the customer/sales person/service technician
  • Obtain validation from Quality and Process Department, give feedback to the customer and possibly issue credit notes
  • Source products in our distribution system to ensure fulfilment of the customer’s requirements
  • Survey customer satisfaction

Details of a Customer Service Advisor:

  • Salary: £16,000
  • Working Hours: 37.5 hours per week Monday – Friday between 8:00am – 6:00pm
  • Location: Stafford
  • Duration: 6 Months

As a Customer Service Advisor you will need to have/be:

  • Minimum 1 year of customer service experience in a call centre environment and/or order processing preferred
  • Previous experience working in an industrial environment is preferred but not essential
  • Knowledge of OTR product
  • Working knowledge of ERP systems such as SAP, Epicor, AS400 preferred
  • Proficient in Microsoft Office Suite (Word, Excel, and Outlook)
  • Customer driven
  • Ability to work both independently and in a team approach
  • Strong time management and organisational skills
  • Ability to seek and suggest continuous improvement of work processes and environment
  • Ability to multitask, prioritise, and handle multiple requests simultaneously

If you are interested in the above role please click apply!

Finance Training Coordinator

Finance Training Advisor

We are recruiting for a Finance Training Advisor in the Tamworth area with our well established client.
As a Course Advisor you will need to have:

  • Experience of advising/selling training courses (essential)
  • Previously used CRM or LMS systems (desirable)
  • At least 2 years customer service/admin experience
  • Personable telephone manner
  • Have a passion for learning and continuous professional development
  • Ability to adapt to each customer’s needs
  • Previously demonstrated a consistent level of achievement
  • Social media savvy
  • A knowledge of Bookkeeping/Accountancy (desirable)

Details:

  • Salary: £20,000 per annum (plus a commission bonus structure)
  • Working Hours: Mon-Fri 09:00-17:00
  • Location: Tamworth
  • Duration: Permanent

Role of a Finance Training Advisor:

  • Answering calls/emails from existing and potential customers
  • Offer advice and guidance to customers
  • Responsible for enrolling customer onto their chosen course
  • Make outbound calls to customers who have already registered an interest on the website
  • Ensure the customer’s requirements are met

Benefits of working with us as a Finance Training Advisor:

·28 days including bank holidays (often allow more time around Christmas as a lot of their suppliers are closed)
·Parking
·Flexibility on working hours

If you are interested in the above role please click apply

Yard Administrator

Administrator

We are currently recruiting for a Yard Administrator for our well established client located in the Cannock area. As a Yard Administrator you will be required to support the existing team with general Administrative duties in the office and on site. This role will be 50% in the office and 50% on the yard where the candidate will need to be able to operate a Telehandler to transport goods (full training will be provided)

Administrator duties & responsibilities

  • Speaking to customers face to face and via telephone.
  • Taking details of quotes and uploading onto system
  • Transport goods via Telehandler in the yard
  • Taking details of deliveries
  • Providing quotes over phone and email
  • Answering calls from customers and suppliers
  • Dealing with emails

Key Skills

  • Good communication skills
  • Someone with good IT and Maths Skills
  • Good attention to detail
  • Good Organiser
  • Telehandler License – desirable

Details of an Administrator

Pay Rate – £9.00 ph

Hours: Monday – Friday (7.00am – 4.30pm)

Location: Cannock

Duration: 6 – 12 month contract with a view to Permanent position

Parking on site

Benefits of an Administrator:

  • 28 Holidays per year
  • Weekly Pay
  • Full Telehandler license training provided
  • Pension Scheme
  • Employed Status
  • Discounted Holiday Club
  • Personal Accident Insurance
  • Mortgage references
  • My Extra Rewards – An online portal offering vouchers and discounts