Customer Service Advisor

Customer Service Advisor

We are recruiting for a Customer Service Advisor in the Coventry area with our well established client.

As a Customer Service Advisor you will need to have:

  • At least 2 years’ experience in a customer service role within a call centre
  • Excellent communication skills
  • Professional telephone manner
  • Maths and English GCSE’s grade C or above (or equivalent)

Details:

  • Salary: £18,500 per annum
  • Working Hours: Monday – Saturday 40 hours
  • Location: Coventry
  • Duration: Permanent

Role of a Customer Service Advisor:

  • To ensure all communication with customers is in a professional and timely manner
  • You will be responsible for the day to day customer service needs for corporate clients
  • Communicate with clients via email, phone and through reports
  • Attend regular meetings/briefs
  • Develop a full understanding of services and products
  • Promote self-service and alternative products to new and existing customers
  • Identify trends
  • Contribute ideas to change and improve the customer experience

Benefits of working with us as a Customer Service Advisor:

  • Company pension scheme
  • Up to 25 days holiday entitlement plus bank holidays
  • Free onsite parking
  • Free uniform
  • Free life insurance
  • Free eye care
  • Childcare vouchers
  • Full learning and development
  • Sick pay after qualifying period
  • Awards for long service

If you are interested in the above role please click apply

Complaints Advisor

Complaints Advisor

We are recruiting for a Complaints Advisor in the Coventry with our well established client.

As a Complaints Advisor you will need to have:

  • Previous experience of writing up letter responses
  • Previous experience in a role where you are dealing with complaints
  • Excellent communication skills
  • Maths and English GCSE’s Grade C or above (or equivalent)
  • Good IT skills

Details:

  • Salary: £21,500 per annum
  • Working Hours: Mon-Fri 40 hours between 7am-7pm & Sat shifts on rota basis
  • Location: Coventry
  • Duration: Permanent

Role of a Complaints Advisor:

  • Manage customer expectations
  • Handle complex issues and objections
  • Identify root cause information and identify improvement opportunities
  • Communicate with customers and colleagues to resolve complaints
  • Manage the complaint investigation
  • Record all real time data on each complaint file

Benefits of working with us as a Complaints Advisor:

  • Company pension scheme
  • Up to 25 days holiday entitlement plus bank holidays
  • Free onsite parking
  • Free uniform
  • Free life insurance
  • Free eye care
  • Childcare vouchers
  • Full learning and development
  • Sick pay after qualifying period
  • Awards for long service

If you are interested in the above role please click apply

Customer Service Advisor

Customer Service Advisor

We are currently recruiting for a Customer Service Advisor on behalf of our client based in the Coventry area. As a Customer Service Advisor you will be dealing with the company’s corporate clients delivering a high level of Customer Service from start to finish.

Details of Customer Service:

  • Pay rate: £9.05
  • Start Date: Immediate
  • Working Hours: Full time
  • Mon – Sat: 40 hours per week (various shifts available)
  • Location: Coventry
  • Duration: Temporary ongoing

Role of Customer Service Advisor:

  • Communicate with clients via email, phone and through reports
  • Responsible for the day to day customer service needs for corporate clients
  • To ensure all communication with customers is in a professional and timely manner and resolved to the customer’s satisfaction using the appropriate channels
  • Develop a full understanding of the company’s logistical services and products and all relevant Parcel operating systems
  • Promote self-services and alternative products to new and existing customers
  • Attend regular meetings/briefs held by the Customer Care Centre Management team
  • Contribute ideas to change and improve the customer experience and the performance of the team
  • Demonstrate a positive and pro-active attitude
  • Attention to detail is required to identify trends

As a Customer Service Advisor you’ll need:

  • Experience in a similar role (contact centre, call centre)
  • Great communication at all levels
  • Attention to detail
  • Good telephone manner
  • Very good written and verbal communication

Benefits

  • 28 Holidays per year
  • Weekly Pay
  • Pension Scheme
  • Employed Status
  • Discounted Holiday Club
  • Personal Accident Insurance
  • Mortgage references
  • My Extra Rewards – An online portal offering vouchers and discounts

If you are interested in the above role please click apply!

Key Account Manager

Key Account Manager

We are recruiting for a Key Account Manager in the Coventry area with our well established client.

As a Key Account Manager you will need to have:

  • German Language is desirable
  • At least 1 year experience in technical sales within the automotive industry
  • Degree or HNC/HND in Mechanical Engineering
  • Experience with Tier 1 suppliers
  • Good knowledge of engine architecture
  • Willing to travel to Germany up to 2 times a month
  • Knowledge about customer interface systems such as B2B websites and CAD requirements (desirable)
  • Previous experience of managing complex business environments and to know when and how to escalate issues

Details:

  • Salary: up to £60,000 per annum
  • Working Hours: Monday – Friday 37.5 hours (day shifts)
  • Location: Coventry
  • Duration: Permanent

Role of a Key Account Manager:

  • Be the key point of contact for their customers, with all levels of purchasing / project management / engine development and testing
  • Growing new product sales with existing and new client
  • Keep up to date with international/local laws and authorities related to contractual conditions, warranties and liabilities and work with legal department to agree T&C’s
  • Secure/improve business profitability by elimination risks
  • Determine best cost/pricing in the RFQ phase, get all relevant information customer and competitor related before the RFQ arrives
  • Preparation of offers/cost breakdowns
  • Be responsible for the customer profitability in terms of pricing
  • Fill and update the databases on monthly basis with the required data as established by the management
  • Organise & conduct presentations at designated customers
  • Provide periodic flash reports internally to the organisation according to the established templates and frequency
  • Make regular visits to customer plants maintaining contact with logistics, quality, plant purchasing, production engineering and tooling personnel
  • Continuously update market/competitor situation
  • Involve/steer projects/working environment externally and internally
  • Develop specific strategies, propose and agree the annual sales Business Plan and Strategic Plan within the organisation
  • Monitor competitor activities / material developments and report as available

Benefits of working with us as a Key Account Manager:

  • Company car
  • Pension
  • Death in service

If you are interested in the above role please click apply

Electrical Maintenance Technician

Electrical Maintenance Technician

We are recruiting for an Electrical Maintenance Technician on behalf of our client based in Coventry.

As an Electrical Maintenance Technician you will need to have/be:

·Apprenticeship trained in an electrical discipline (City & Guilds/ONC)
·Robotic experience
·Experience of hydraulics, PLC work and CNC machinery
·Electrical fault finding
·Will be fully trained with process and machine systems
·Strong diagnostic skills
·Ability to write technical reports

Details of an Electrical Maintenance Technician:

·Salary: Circa £38,000.00 per annum
·Working Hours: 3 Shift Patterns 36.5 hrs a week
Monday-Thursday: 06:00-14:00, 14:00-22:00, 22:00-06:00
Friday: 06:00-12:00, 12:00-18:00, 18:00-00:00
·Location: Coventry
·Job type: Permanent

Role of an Electrical Maintenance Technician:

·React to break-downs and quality issues using diagnostic skills
·Program and monitor the running of plant equipment
·Undertake planned maintenance ensuring all documentation is complete
·Work as a member of the shift team, maximising efforts to meet priorities and having a longer-term view to continuous improvement
·Take appropriate actions in emergency situations
·Comply with Health and Safety and Environmental Policies
·Comply with COSHH Risk Assessments
·Take appropriate actions in emergency situations

Benefits of working as an Electrical Maintenance Technician:

·20 days holiday plus bank holidays
·Company pension scheme

If you are interested in this position, please click Apply.