Credit Controller

Credit Controller

We are recruiting for a Credit Controller in the Bilston area with our well established client.

As a Credit Controller you will need to have:

  • Previous credit control experience
  • Professional telephone manner
  • Able to demonstrate effective methods of collecting debt
  • Strong IT skills are required including Excel to intermediate level and accounting software programmes
  • Ability to resolve complex debt issues
  • Respect for confidential information
  • Ability to establish and maintain good client relationships, both internally and externally at all levels
  • Calm, confident manner to handle potentially uncomfortable conversations

Details:

  • Salary: up to £24,000 per annum
  • Working Hours: Mon-Fri 09:00-17:30
  • Location: Bilston
  • Duration: Permanent

Role of a Credit Controller:

  • Maintaining regular contact with customers to ensure invoices are clear for payment
  • Calls made in advance to customers whose debt is due for payment ensuring no queries on invoices and where there are queries, they are resolved
  • Making regular contact with all customers to ensure invoice due dates are met
  • Responsible for all the credit control for 200 clients
  • Timely and effective collection of all debts and customer payments
  • Attend meeting at the end of each week to discuss debtor report
  • Reviewing aged debtors list for overdue accounts
  • Chasing debts from customers; obtaining overdue amounts without prejudicing customer goodwill
  • Liaising with sales and operational staff to ensure out-going invoices are correct or to obtain explanations of issues arising
  • Answering customer queries regarding disputed invoices, arranging for the issuance of credit notes if necessary
  • Allocating cash receipts against aged debtors
  • Assume responsibility for all collection activity, chasing overdue customers for outstanding debt, ensuring payment terms are adhered to and discussing payment plans where applicable
  • Assessing the credit worthiness of new and existing customer accounts via financial reports, bank references and customer visits
  • Reducing aged debtors and minimisation of bad debt risk
  • You will be posting cash and reconcile on monthly basis
  • Provide a weekly aged debtor list for the Office Manager as well as supporting commentary
  • Cover other departments when absence or holiday arises

Benefits of working with us as a Credit Controller:

  • 28 days holiday (would have to work bank holidays except for Xmas day/boxing day and new year’s day)
  • Free parking

If you are interested in the above role please click apply

Sales Order Processor

Sales Order Processor

Currently seeking a Sales Order Processor in Bilston. As a Sales Order Processor your responsibilities will entail interacting with customers to provide excellent levels of sales support and process information in response to sales orders, enquiries, requests and concerns about products and services.

Role of a Sales Order Processor:

  • Deal directly with customer either by phone or electronically in a timely, effective, polite and positive manner showing sensitivity to the customers issues
  • Understanding internal and external customer needs and expectations and working to exceed these
  • Obtain and evaluate all relevant information to effectively handle enquires or complaints
  • Respond promptly to customer enquires both verbally and in written form
  • Take ownership of customer queries and ensure appropriate solutions are given
  • Ensure customer needs are met and where possible exceeded by constantly reviewing the service provided and identifying improvements
  • Accurately process and verify sales orders, along with returns requests and invoice queries
  • Keep written / electronic records of customer interactions, enquiries, comments or complaints
  • Perform general office administration as required
  • Communicate and coordinate with internal departments
  • Develop an excellent understanding of our customers and industry sector
  • Manage and maintain customer support ‘best practice’ in line with company policies and business rules
  • Work as part of a team to develop and improve existing procedures and policies and develop new where required

Details of a Sales Order Processor:

  • Salary: £18k
  • Hours: Full Time
    • Mon – Fri 8.30am – 5.30pm
  • Location: Bilston
  • Duration: Contract (Maternity Cover)

KPI’s for Sales Order Processor:

  • Answering of inbound telephone to target
  • Achieve accurate data entry
  • Turn around and response of customer queries to target
  • Entry of sales orders and collection requests to target
  • Maintain agreed level of data accuracy

Key Skills, Qualifications and Experience:

  • Proven customer service experience
  • Proven data entry skills
  • Ability to work effectively as part of the team
  • A flexible, highly motivated ‘can do ‘attitude
  • Excellent interpersonal skills, non-confrontational, ability to listen, obtain information, determine course of action and follow through to successful completion
  • Proven exposure to difficult situations, maintaining professionalism, displaying patience and empathy
  • Able to demonstrate strong written and verbal communication skills and the ability to communicate with customer and colleagues at all levels
  • Excellent organisational skills, ability to prioritise and meet agreed deadlines
  • Ability to build and maintain customers confidence in the company, its service and products

Benefits:

  • 28 Holidays per year
  • Weekly Pay
  • Pension Scheme
  • Life assurance
  • Discounted Holiday Club
  • Personal Accident Insurance
  • My Extra Rewards – An online portal offering vouchers and discounts

If you are interested in the above role please click apply!