Insight Manager

Insight Manager

We are recruiting for an Insight Manager in the Solihull area with our well established client.

As an Insight Manager you will need to have:

  • Analytical thinking
  • Experience of managing customer insight projects (qualitative and quantitative)
  • Proven track record in survey design, using tools such as Survey Monkey
  • Confident presenting to and working with senior stakeholders
  • Drove continuous business improvement in previous role
  • Previous experience in customer insight/market research
  • Excellent communication skills
  • Confidence to analyse and interpret qualitative and quantitative data

Details:

  • Salary: up to £42,000 per annum
  • Working Hours: Monday – Friday 08:30 to 5:00pm (one hour for lunch)
  • Location: Solihull
  • Duration: Permanent

Role of an Insight Manager:

  • Engage with stakeholders at all levels to understand their needs and design effective and efficient research solutions
  • Present insights to internal stakeholders and ensure insight is being used to inform business change
  • Manage the delivery of established insight projects both internally and in partnership with third-party suppliers
  • Ensure all research subscriptions and partnerships are leveraged effectively
  • Support the Head of Insight in coordinating concurrent research projects and championing the use of insight across the business
  • Identify best practices and new opportunities for evolving insight projects
  • Maintain a professional knowledge base, keeping up-to-date with news and developments in market research, customer insight and relevant financial services

Benefits of working with us as an Insight Manager:

  • 22 days holiday plus 8 day statutory days
  • Share save scheme
  • Discounts in certain shops/restaurants
  • Company pension

If you are interested in the above role please click apply

Insight Executive

Insight Executive

We are recruiting for an Insight Executive in the Solihull area with our well established client.

As an Insight Executive you will need to have:

  • Analytical thinking
  • Passion for data
  • Drove continuous business improvement in previous role
  • Maths and English GCSE’S grade c or above (or equivalent)
  • Previous experience in customer insight/market research
  • Strong Microsoft Excel and PowerPoint skills
  • Excellent communication skills
  • Confidence to analyse and interpret qualitative and quantative data

Details:

  • Salary: up to £31,000 per annum
  • Working Hours: Monday – Friday 08:30 to 5:00pm (one hour for lunch)
  • Location: Solihull
  • Duration: Permanent

Role of an Insight Executive:

  • Produce regular insight reports for stakeholders across the business
  • Support the delivery of internal research projects
  • Review feedback from customers to identify thematic challenges and drive for change and improvements
  • Interpret and distill data from a variety of sources, communicating findings in a clear and compelling way
  • Champion customer insight across the business, demonstrating the value of this function and reinforcing a customer-centric approach
  • Manage relationships with third-party research agencies and suppliers
  • Maintain a professional knowledge base, keeping up-to-date with news and developments in market research, customer insight and relevant financial services

Benefits of working with us as an Insight Executive:

  • 22 days holiday plus 8 day statutory days
  • Share save scheme
  • Discounts in certain shops/restaurants
  • Company pension

If you are interested in the above role please click apply

Account Manager

Account Manager

We are recruiting for an Account Manager in the Northumberland area with our well established client.

As an Account Manager you will need to have:

  • Excellent written and verbal communication
  • Previous experience within an account management role
  • Previously delivered exceptional customer service
  • Experience of generating new business
  • Used to working to targets/KPI’s
  • Self-motivation and positive attitude
  • Previously had to build rapport
  • Results driven

Details:

  • Salary: up to £27,000 per annum (plus commission)
  • Working Hours:5 hours per week Mon-Fri 09:00-17:15
  • Location: Northumberland
  • Duration: Permanent

Role of an Account Manager:

  • Account managing a database of clients
  • Cross sell and up sell to maximise sales opportunities
  • Work to KPI’s and targets
  • Deliver exceptional customer service
  • Generate new business and leads
  • Liaise with clients and build relationships

Benefits of working with us as an Account Manager:

  • 21 days holiday plus bank holidays
  • Discount schemes
  • Free car parking

If you are interested in the above role please click apply

Account Manager

Account Manager

We are recruiting for an Account Manager in the Sutton Coldfield area with our well established client.

As an Account Manager you will need to have:

  • Excellent written and verbal communication
  • Previous experience within an account management role
  • Previously delivered exceptional customer service
  • Experience of generating new business
  • Used to working to targets/KPI’s
  • Self-motivation and positive attitude
  • Previously had to build rapport
  • Results driven

Details:

  • Salary: up to £27,000 per annum (plus commission)
  • Working Hours:5 hours per week Mon-Fri 09:00-17:15
  • Location: Sutton Coldfield
  • Duration: Permanent

Role of an Account Manager:

  • Account managing a database of clients
  • Cross sell and up sell to maximise sales opportunities
  • Work to KPI’s and targets
  • Deliver exceptional customer service
  • Generate new business and leads
  • Liaise with clients and build relationships

Benefits of working with us as an Account Manager:

  • 21 days holiday plus bank holidays
  • Discount schemes
  • Free car parking

If you are interested in the above role please click apply

Sales Executive

Sales Executive

We are recruiting for a Sales Executive in the Sutton Coldfield area with our well established client.

As a Sales Executive you will need to have:

  • Excellent written and verbal communication
  • Previous experience within a sales role
  • Previously delivered exceptional customer service
  • Used to working to targets/KPI’s
  • Self-motivation and positive attitude
  • Previously had to build rapport
  • Degree educated or equivalent

Details:

  • Salary: up to £27,000 per annum
  • Working Hours:5 hours per week Mon-Fri 09:00-17:15
  • Location: Sutton Coldfield
  • Duration: Permanent

Role of a Sales Executive:

  • Answer customer queries via telephone, email, technical leads and website
  • Prospect for new business
  • Close deals or pass over qualified leads to the consultant
  • Work with the team to assist in closing sales
  • Identify sales opportunities
  • Work specific targeted campaigns to close deals
  • Book and provide business scoping services to customers
  • Update the CRM system with any information updates
  • Prepare quote correspondence
  • Outbound calling to generate business

Benefits of working with us as a Sales Executive:

  • 21 days holiday plus bank holidays
  • Discount schemes
  • Free car parking

If you are interested in the above role please click apply

Sales Order Processor

Sales Order Processor

Currently seeking a Sales Order Processor in Bilston. As a Sales Order Processor your responsibilities will entail interacting with customers to provide excellent levels of sales support and process information in response to sales orders, enquiries, requests and concerns about products and services.

Role of a Sales Order Processor:

  • Deal directly with customer either by phone or electronically in a timely, effective, polite and positive manner showing sensitivity to the customers issues
  • Understanding internal and external customer needs and expectations and working to exceed these
  • Obtain and evaluate all relevant information to effectively handle enquires or complaints
  • Respond promptly to customer enquires both verbally and in written form
  • Take ownership of customer queries and ensure appropriate solutions are given
  • Ensure customer needs are met and where possible exceeded by constantly reviewing the service provided and identifying improvements
  • Accurately process and verify sales orders, along with returns requests and invoice queries
  • Keep written / electronic records of customer interactions, enquiries, comments or complaints
  • Perform general office administration as required
  • Communicate and coordinate with internal departments
  • Develop an excellent understanding of our customers and industry sector
  • Manage and maintain customer support ‘best practice’ in line with company policies and business rules
  • Work as part of a team to develop and improve existing procedures and policies and develop new where required

Details of a Sales Order Processor:

  • Salary: £18k
  • Hours: Full Time
    • Mon – Fri 8.30am – 5.30pm
  • Location: Bilston
  • Duration: Contract (Maternity Cover)

KPI’s for Sales Order Processor:

  • Answering of inbound telephone to target
  • Achieve accurate data entry
  • Turn around and response of customer queries to target
  • Entry of sales orders and collection requests to target
  • Maintain agreed level of data accuracy

Key Skills, Qualifications and Experience:

  • Proven customer service experience
  • Proven data entry skills
  • Ability to work effectively as part of the team
  • A flexible, highly motivated ‘can do ‘attitude
  • Excellent interpersonal skills, non-confrontational, ability to listen, obtain information, determine course of action and follow through to successful completion
  • Proven exposure to difficult situations, maintaining professionalism, displaying patience and empathy
  • Able to demonstrate strong written and verbal communication skills and the ability to communicate with customer and colleagues at all levels
  • Excellent organisational skills, ability to prioritise and meet agreed deadlines
  • Ability to build and maintain customers confidence in the company, its service and products

Benefits:

  • 28 Holidays per year
  • Weekly Pay
  • Pension Scheme
  • Life assurance
  • Discounted Holiday Club
  • Personal Accident Insurance
  • My Extra Rewards – An online portal offering vouchers and discounts

If you are interested in the above role please click apply!

Telemarketing Executive

Telemarketing Executive

We are recruiting for a Telemarketing Executive in the Redditch area. Our Client is a well-established Company.

Role of a Telemarketing Executive:

  • Making outbound calls to existing customers to obtain customer and product information
  • Taking incoming calls
  • Making outbound calls to existing customers to advise on current promotions and build relationships
  • Conducting customer service surveys over the phone with existing customers
  • Managing and operating own workload to achieve set targets
  • Maintaining telemarketing database to ensure data is reliable and accurate
  • Attend industrial exhibitions to talk to our existing and potential customers on a face to face basis

As a Telemarketing Executive you will need to have/be:

  • GCSE Grade A-C (9-7) in Maths and English
  • Previous telemarketing/sales experience desirable
  • Excellent communication skills, both written and verbal
  • Ability to handle pressure and meet deadlines
  • Proven experience of achieving targets
  • Driven and motivated

Details:

  • Salary: Competitive (plus performance based commission paid quarterly)
  • Working Hours: Monday-Friday 9.00am-5.00pm
  • Location: Redditch
  • Duration: Permanent

Benefits of working as a Telemarketing Executive:

  • Excellent commission structure
  • 20 days holiday plus bank holidays
  • Company Pension

If you are interested in the above role please click apply

Telesales Advisor

Telesales Advisor

We are recruiting for a Telesales Advisor in the Sutton Coldfield area. Our Client is a well-established Company.

As a Telesales Advisor you will need to have/be:

  • Previous experience within an outbound telesales role
  • Grade C or above GCSE (or equivalent) in Maths and English
  • Excellent communication and persuasion skills
  • Handle and overcome objections to influence and close
  • Self-motivated with the ability to work in a fast paced environment
  • Ability to work under pressure and to targets

Details:

  • Salary: £16,000.00 basic (on target earnings £21,000.00 – £24,000.00) per annum
  • Working Hours: Monday-Friday, 8 hour shifts between 9.30am-7.00pm with occasional Saturday working
  • Location: Sutton Coldfield
  • Duration: Permanent

Role of a Telesales Advisor:

  • Contacting potential customers via an automated dialler system
  • Build rapport, fact find and ask probing questions
  • To sell the benefits, products and services of the Company
  • Working towards KPIs and targets both independently and as a team

Benefits of working as a Telesales Advisor:

  • 20 days holiday plus bank holidays
  • Company Pension
  • Free onsite parking

If you are interested in the above role please click apply

Telesales Executive

Telesales Executive

We are recruiting for a Telesales Executive in the Bromsgrove area with our well established client.

As a Telesales Executive you will need to have:

  • At least one year experience in a Customer Service role
  • Telesales or business development experience would be an advantage
  • Previous experience of working in NHS/healthcare would be an advantage
  • Ability to engage a customer on the phone in the first stages of conversation
  • Excellent communication skills
  • Used to working to KPI’s/targets
  • Ability to learn about product USP’s and convey this information to customers

Details:

  • Salary: £18,000 per annum plus uncapped bonus
  • Working Hours: Mon-Thurs 9am-5pm and Fri 9am-4:30pm
  • Location: Bromsgrove
  • Duration: Permanent

Role of a Telesales Executive:

  • Make outbound calls to potential customers
  • Answer questions about products or the company
  • Ask questions to understand customer needs/requirements
  • Contacting potential or existing customers to inform them about a product or service using a script
  • Follow up on leads
  • Send quotes
  • Send samples out
  • Establish relationships and account management
  • Enter and update customer information on our database
  • Accurately document all calls

Benefits of working with us as a Telesales Executive:

  • 20 days holiday plus bank holidays
  • Company pension
  • Free parking

If you are interested in the above role please click apply

Sales Administrator

Sales Administrator

We are recruiting for a Sales Administrator in the Halesowen area.

As a Sales Administrator you will need to have:

  • Previous sales admin experience
  • IT literate
  • Maths and English GCSE’s grade A-C (or equivalent)
  • Excellent written and verbal communication
  • Previously used a CRM system

Details:

  • Salary: Up to £18,000 per annum
  • Working Hours: Monday – Friday 09:00-17:00
  • Location: Halesowen
  • Duration: Permanent

Role of a Sales Administrator:

  • Provide admin support to the manager
  • Manage correspondence with clients
  • Data Entry
  • Updating the system/database
  • Typing documents
  • Answer phone calls and deal with general enquiries
  • Any other general admin duties

Benefits of working with us as a Sales Administrator:

  • 23 days holiday plus bank holidays
  • Pension Scheme

If you are interested in the above role please click apply