Customer Service Adviser

Customer Service Adviser

We are currently recruiting for a Customer Service Adviser on behalf of our client who is based in Brierley Hills. As a Customer Service Adviser you will need to have good knowledge of all the products the company provides.

Details of Customer Service Adviser

  • Pay rate: £7.83ph
  • Start Date: Immediate
  • Working Hours: Part time
  • Mon – Fri: 16h flexible
  • Location: Brierley Hill
  • Duration: Temp – perm

Role of Customer Service Adviser

  • selling financial products and services to meet targets
  • selling stamps and dealing with letters and parcels
  • paying out pensions and benefits
  • accepting bill payments
  • dealing with vehicle registrations and car tax
  • checking passport and driving license applications
  • selling travel insurance and foreign currency
  • making sure the books balance at the end of the day

As a Customer Service Adviser you’ll need:

  • customer service skills
  • the ability to work well with others
  • patience and the ability to remain calm in stressful situations
  • to be thorough and pay attention to detail
  • sensitivity and understanding
  • the ability to use your initiative
  • excellent verbal communication skills
  • the ability to sell products and services
  • you will be expected to use a computer confidently as part of this job.

Benefits

  • 28 Holidays per year
  • Weekly Pay
  • Pension Scheme
  • Employed Status
  • Discounted Holiday Club
  • Personal Accident Insurance
  • Mortgage references
  • My Extra Rewards – An online portal offering vouchers and discounts

If you are interested in the above role please click apply!

Data Protection Specialist

Data Protection Specialist

We are recruiting for a Data Protection Specialist in the Solihull area with our well established client.

As a Data Protection Specialist you will need to have:

  • Maths and English GCSE’s grade c or above (or equivalent)
  • Previous experience in a monitoring or quality assurance role would be an advantage
  • Confidence to learn new business software applications
  • Able to read, understand and apply complex information
  • Excellent attention to detail
  • Excellent communication skills

Details:

  • Salary: up to £25,000 per annum (Depending on experience)
  • Working Hours: Monday to Friday, 8.30am to 5.00pm (one hour for lunch)
  • Location: Solihull
  • Duration: Permanent

Role of a Data Protection Specialist:

  • Assist the DPO in obtaining assurances and evidence from all business areas that their processes and procedures meet the requirements of all data protection legislation by mainly monitoring each business area
  • To assist in ad hoc projects where data protection / privacy is involved
  • To provide basic advice to all business areas on data protection / privacy queries
  • Monitoring business areas for assurance of their compliance with data protection legislation
  • To provide timely updates to the business areas on any regulatory developments
  • To ensure adequate training is provided to all areas
  • To ensure relevant and timely reports are made to relevant committees on a regular basis

Benefits of working with us as a Data Protection Specialist:

  • 20 days holiday and 8 bank holidays
  • Childcare vouchers
  • Company pension scheme
  • Free car parking
  • Discount website

If you are interested in the above role please click apply

Receptionist

Receptionist

We are currently recruiting for a Receptionist on behalf of our client who is based in Walsall. As a receptionist you will responsible for meeting and greeting clients on a daily basis. You will also be responsible for general administrative duties.

Details of Receptionist

  • Pay rate: £8.75ph
  • Start Date: Immediate
  • Working Hours: Full Time
  • Mon – Fri: 9.00am – 5.00pm
  • Location: Walsall
  • Duration: Temp – Ongoing

Role of Receptionist

  • Answering calls and emails
  • Meeting and greeting clients
  • Booking appointments
  • Diary management
  • Attending staff meetings
  • General admin duties

Experience required of Receptionist

  • Previous experience of working within a receptionist role
  • Good communication skills
  • Enhanced DBS certificate
  • GSCE Maths and English
  • Knowledge of Microsoft packages
  • Ability to work in a fast place environment

Benefits

  • 28 Holidays per year
  • Weekly Pay
  • Pension Scheme
  • Employed Status
  • Discounted Holiday Club
  • Personal Accident Insurance
  • Mortgage references
  • My Extra Rewards – An online portal offering vouchers and discounts

If you are interested in the above role please click apply!

Maintenance Team Leader

Maintenance Team Leader

We are recruiting for a Maintenance Team Leader in the Solihull area with our well established client.

As a Maintenance Team Leader you will need to have:

  • Full, clean UK driving license
  • City and Guilds/NVQ/equivalent qualification in a building/engineering discipline
  • Experience of working with building plant, controls and systems, including HVA
  • Relevant experience within a general maintenance environment
  • Proven track record in successfully managing a team
  • Grade C or above GCSE (or equivalent) in English and Mathematics
  • Experienced in the field of Facilities Management

Details:

  • Salary: up to £30,000 per annum
  • Working Hours: Monday-Friday 08:30-17:00 (one hour for lunch)
  • Location: Solihull
  • Duration: Permanent

Role of a Maintenance Team Leader:

  • Managing the in house planned preventative and reactive maintenance, ensuring that relevant statutory, mandatory and ad-hoc maintenance tasks are properly planned, coordinated and delivered in a timely manner and meet departmental KPI targets
  • Providing forward planning to ensure effective management of building assets
  • Providing line management and workflow co-ordination to the in-house Maintenance team and manage external contractors to ensure a high standard of work is delivered efficiently and safely across all sites
  • Ensuring appropriate permit to work and site inductions are completed
  • Conducting building inspections of all Solihull and remote sites to assess the general condition of all buildings and recommend and reporting/organising any maintenance required proactively to maintain a high standard at all times
  • Reporting any Security or H&S issues identified immediately and monitor any remedial actions through to conclusion
  • Liaising across teams within Group Property and all stakeholders across the business, ensuring customers are kept appraised of progress on works at all times
  • Participating in projects and supervising all associated works as necessary plus assisting Group Property Managers with works as required. Obtaining quotations for works and projects ensuring quality control is maintained at all times
  • To be conversant and have a good understanding of all Facilities Management systems – BMS, CAD, Security Access System
  • Co-coordinating Mechanical and Electrical Contractors and conduct weekly review meetings to ensure SLAs are adhered to. To be fully conversant with all contracts in place relating to building management and be fully conversant with the contract tendering process

Benefits of working with us as a Maintenance Team Leader:

  • 22 days holiday plus bank holidays
  • Share Save Scheme
  • Solihull BID card, allowing discount in certain shop/restaurants
  • Company pension

If you are interested in the above role please click apply

Administrator

Administrator

We are recruiting for an Administrator in the Small Heath area with our well established client.

As an Administrator you will need to have:

  • Maths and English GCSE’s grade c or above (or equivalent)
  • Excellent communication and organisational skills
  • At least 2 years’ experience within an admin role
  • Customer service experience
  • Personable telephone manner

Details:

  • Salary: up to £20,000 per annum
  • Working Hours: Monday – Friday (flexible on hours if part time needed)
  • Location: Small Heath
  • Duration: Permanent

Role of an Administrator:

  • Answer any queries made by phone and email
  • Communicate with contractors to schedule times they will attend appointments with clients
  • Speak to clients and resolve any queries
  • Taking messages
  • Entering orders onto systems
  • Creating invoice
  • Liaising with contractors and clients
  • General admin

Benefits of working with us as an Administrator:

  • Company pension
  • 20 days holiday plus bank holidays
  • Free parking

If you are interested in the above role please click apply

Yard Administrator

Administrator

We are currently recruiting for a Yard Administrator for our well established client located in the Cannock area. As a Yard Administrator you will be required to support the existing team with general Administrative duties in the office and on site. This role will be 50% in the office and 50% on the yard where the candidate will need to be able to operate a Telehandler to transport goods (full training will be provided)

Administrator duties & responsibilities

  • Speaking to customers face to face and via telephone.
  • Taking details of quotes and uploading onto system
  • Transport goods via Telehandler in the yard
  • Taking details of deliveries
  • Providing quotes over phone and email
  • Answering calls from customers and suppliers
  • Dealing with emails

Key Skills

  • Good communication skills
  • Someone with good IT and Maths Skills
  • Good attention to detail
  • Good Organiser
  • Telehandler License – desirable

Details of an Administrator

Pay Rate – £9.00 ph

Hours: Monday – Friday (7.00am – 4.30pm)

Location: Cannock

Duration: 6 – 12 month contract with a view to Permanent position

Parking on site

Benefits of an Administrator:

  • 28 Holidays per year
  • Weekly Pay
  • Full Telehandler license training provided
  • Pension Scheme
  • Employed Status
  • Discounted Holiday Club
  • Personal Accident Insurance
  • Mortgage references
  • My Extra Rewards – An online portal offering vouchers and discounts

Administrator

Administrator

We are recruiting for an Administrator in the Solihull area with our well established client.

As an Administrator you will need to have:

  • At least 2 years’ experience within an admin role
  • Maths and English GCSE’s grade A-C (or equivalent)
  • Ability to prioritise your own workload and work to deadlines
  • Excellent communication skills
  • MS office skills

Details:

  • Salary: Up to £19,000 per annum
  • Working Hours: Monday to Friday 8:30-17:00 (one hour lunch)
  • Location: Solihull
  • Duration: Permanent

Role of an Administrator:

  • Ensure the correct property strategy is recommended
  • Manage your own caseload within SLA’s and achieving KPI’s
  • Manage caseload costs by monitoring and controlling property/tenant related expenditure
  • Monitor tenant arrears, sales and letting activity
  • Identify and assist with the development and delivery of processes, procedures and training
  • Act as a referral point for queries received
  • Assist with ensuring the quality controls exist with the team

Benefits of working with us as an Administrator:

  • 22 days holiday + 8 statutory days
  • Share save scheme
  • Discount card in certain shop/restaurant

If you are interested in the above role please click apply

Senior Payroll Officer

Senior Payroll Officer

We are recruiting for a Senior Payroll Officer in the Birmingham area with our well established client.

As a Senior Payroll Officer you will need to have:

  • At least one years’ experience supervising a payroll team
  • Previous experience of being involved in IT systems projects from a HR and payroll point of view
  • Proven experience of working for a business with multiple payrolls and 2000 employees on the payroll
  • Exposure to processing payrolls across the UK
  • UK PAYE knowledge
  • Pension scheme and auto-enrolment knowledge
  • Excellent communication skills
  • Ability to improve processes and procedures
  • Payroll supervisor level qualification would be an advantage
  • SAP knowledge (desirable)

Details:

  • Salary: £25,000 per annum
  • Working Hours: Mon – Thurs 09:00-17:30 Fri 08:00-16:30
  • Location: Birmingham
  • Duration: Permanent

Role of a Senior Payroll Officer:

  • Run the monthly and weekly payrolls for approximately 3000 employees across multiple payrolls for both the UK and Irish employees
  • You will supervise the team and be a central point of contact for the team and escalated issues
  • Reconciliation of all payroll transactions
  • Processing Bank payments
  • Assist with month end procedures including submission of Tax and NICs and 3rd party reporting
  • Administration of the in-house and Auto-enrolment pension schemes
  • Check statutory payments i.e. SSP/SPP/SMP
  • Review payroll prior to sign off, highlighting anomalies and investigating discrepancies
  • Preparation of all company payrolls
  • Assist with HMRC regulatory requirements including timely returns, RTI filings, benefits processing
  • Assist with preparation of year end documents including P11D’s and P60’s including submission to the HMRC by set dates
  • Act as a key point of contact between HR and payroll regarding starters, leavers, maternity, paternity, bonuses and overtime
  • Lead and assist in the creation of tested payroll process and procedures documents
  • Be technical lead within the Team, ensuring implementation of new legislation, providing training to the team, and communicating impacts to the Payroll Manager/Senior Managers
  • Supervising the Payroll Team to ensure deadlines are met and payroll is processed accurately; set targets and complete appraisals
  • Work closely with HR function to ensure continued improvement of processes and continuity of data transfer to Payroll

Benefits of working with us as a Senior Payroll Officer:

  • Pension
  • 20 days plus Bank holidays
  • 50% Discount
  • Free lunch provided everyday
  • 50% off Costa coffee
  • Room for progression

If you are interested in the above role please click apply

Administrator

Administrator

We are recruiting for an Administrator in the Birmingham area with our well established client.

As an Administrator you will need to have:

  • Previously used audio and digital dictations systems such as Lexicon (advantageous)
  • Accurate typing skills
  • At least 2 years’ experience in an Admin role
  • Previously used Microsoft Word, Excel, Outlook and PowerPoint
  • Familiarity with Adobe/Nuance PDF (Desirable)
  • Excellent written and verbal skills
  • Maths and English GCSE’s grade C or above (or equivalent)

Details:

  • Salary: £17,000-£18,000 per annum
  • Working Hours: Mon – Fri 09:00-17:00
  • Location: Birmingham
  • Duration: Permanent

Role of an Administrator:

  • Provide high quality and accurate and wide ranging administrative and secretarial support to all teams and fee earners
  • Minute taking and circulating the minutes
  • Produce some audio and copy typing of accurately typed letters, memos, files notes, reports documents, specifications and general correspondence
  • Open, close and diary certain files using IT based systems
  • Add service charges and prepare invoicing documents
  • Generate newsletters
  • Update meeting schedules for fee earners for overseas trips
  • Maintain and update official forms
  • Type official forms, reports, invoice wording and legal documents with direction from fee earners
  • Issue all outgoing correspondence via hard copy post, e mail or fax
  • Scanning and distribution of renewal correspondence
  • Processing and distribution of patent standard emails
  • General office duties including filing, photocopying, scanning, faxing, e mailing and answering the telephone as required
  • File certain correspondence on relevant electronic case files

Benefits of working with us as an Administrator:

  • 23 days holiday plus bank holidays
  • Company incentives

If you are interested in the above role please click apply

Administrator

Administrator

We are recruiting for an Administrator in the Bromsgrove area with our well established client.

As an Administrator you will need to have:

  • At least 6 months experience within an Admin role
  • Good organisation skills
  • Excellent communication skills
  • Attention to detail
  • IT literate
  • Math and English GCSE’s Grade C or above (or equivalent)

Details:

  • Salary: £15,000-£16,000 per annum
  • Working Hours: Mon-Thurs 9am-5pm and Fri 9am-4:30pm
  • Location: Bromsgrove
  • Duration: Permanent

Role of an Administrator:

  • Answering the phone to customers
  • Respond to any enquiries
  • Communicate with the purchasing and despatch departments
  • Input sales orders and sales data
  • General admin

Benefits of working with us as an Administrator:

  • 20 days holiday plus bank holidays
  • Company pension
  • Free parking

If you are interested in the above role please click apply