Customer Service Advisor

Customer Service Advisor

We are recruiting for a Customer Service Advisor in the Solihull with our well established client.

As a Customer Service Advisor you will need to have:

  • Previous Telecom experience preferred
  • At least 2 years’ experience within a customer service/support role
  • Excellent communication skills
  • Good problem solving skills
  • Good IT skills

Details:

  • Salary: £15,000-£21,000 Per annum (depending on experience)
  • Working Hours: 09:00-17:30 Monday – Friday
  • Location: Solihull
  • Duration: Permanent

Role of a Customer Service Advisor:

  • Handling inbound calls
  • Provide billing and technical support
  • Provide accurate solutions to customers problems
  • Provide information on products and services to the customer
  • Write up hardware orders and sales orders
  • Outbound/non-voice work may be required in the future
  • Deal with customer complaint when required
  • Identify and escalate technical and network issues

Benefits of working with us as a Customer Service Advisor:

  • 20 days holiday plus bank holidays
  • Staff discount

If you are interested in the above role please click apply

Customer Service Advisor

Customer Service Advisor

We are recruiting for a Customer Service Advisor in the Coventry area with our well established client.

As a Customer Service Advisor you will need to have:

  • At least 2 years’ experience in a customer service role within a call centre
  • Excellent communication skills
  • Professional telephone manner
  • Maths and English GCSE’s grade C or above (or equivalent)

Details:

  • Salary: £18,500 per annum
  • Working Hours: Monday – Saturday 40 hours
  • Location: Coventry
  • Duration: Permanent

Role of a Customer Service Advisor:

  • To ensure all communication with customers is in a professional and timely manner
  • You will be responsible for the day to day customer service needs for corporate clients
  • Communicate with clients via email, phone and through reports
  • Attend regular meetings/briefs
  • Develop a full understanding of services and products
  • Promote self-service and alternative products to new and existing customers
  • Identify trends
  • Contribute ideas to change and improve the customer experience

Benefits of working with us as a Customer Service Advisor:

  • Company pension scheme
  • Up to 25 days holiday entitlement plus bank holidays
  • Free onsite parking
  • Free uniform
  • Free life insurance
  • Free eye care
  • Childcare vouchers
  • Full learning and development
  • Sick pay after qualifying period
  • Awards for long service

If you are interested in the above role please click apply

Counter Staff

Counter Service Advisor

We are currently recruiting for a Counter Service Advisor on behalf our client based in West Bromwich. As a Counter Service Advisor you will be working within the ticketing office to support the team with processing sales and tickets.

Details of Counter Service Advisor:

·Pay rate: £8.50-£9.00 per hour
·Start Date: April 24th 2019
·Working Hours: Full time
·Mon – Fri 9.00am – 5.00pm
·Location: West Bromwich
·Duration: Temporary contract

Role of Counter Service Advisor:

·Processing tickets via email and phone
·Making adjustments to purchases
·Taking payments via phone and face to face
·Dealing with queries via phone and email
·Working in the ticketing office and front of house customer facing

As a Counter Service Advisor you’ll need:

·Experience in a similar role (contact centre, call centre)
·Great communication at all levels
·Attention to detail
·Good telephone manner
·Very good written and verbal communication

Benefits

·28 Holidays per year
·Weekly Pay
·Pension Scheme
·Employed Status
·Discounted Holiday Club
·Personal Accident Insurance
·Mortgage references
·My Extra Rewards – An online portal offering vouchers and discounts

If you are interested in the above role please click apply!

Customer Service Advisor

Customer Service Advisor

We are currently recruiting for a Customer Service Advisor on behalf of our client based in the Coventry area. As a Customer Service Advisor you will be dealing with the company’s corporate clients delivering a high level of Customer Service from start to finish.

Details of Customer Service:

  • Pay rate: £9.05
  • Start Date: Immediate
  • Working Hours: Full time
  • Mon – Sat: 40 hours per week (various shifts available)
  • Location: Coventry
  • Duration: Temporary ongoing

Role of Customer Service Advisor:

  • Communicate with clients via email, phone and through reports
  • Responsible for the day to day customer service needs for corporate clients
  • To ensure all communication with customers is in a professional and timely manner and resolved to the customer’s satisfaction using the appropriate channels
  • Develop a full understanding of the company’s logistical services and products and all relevant Parcel operating systems
  • Promote self-services and alternative products to new and existing customers
  • Attend regular meetings/briefs held by the Customer Care Centre Management team
  • Contribute ideas to change and improve the customer experience and the performance of the team
  • Demonstrate a positive and pro-active attitude
  • Attention to detail is required to identify trends

As a Customer Service Advisor you’ll need:

  • Experience in a similar role (contact centre, call centre)
  • Great communication at all levels
  • Attention to detail
  • Good telephone manner
  • Very good written and verbal communication

Benefits

  • 28 Holidays per year
  • Weekly Pay
  • Pension Scheme
  • Employed Status
  • Discounted Holiday Club
  • Personal Accident Insurance
  • Mortgage references
  • My Extra Rewards – An online portal offering vouchers and discounts

If you are interested in the above role please click apply!

Data Quality Advisor

Data Quality Advisor

We are recruiting for a Data Quality Advisor in the Bickenhill area with our well established client.

As a Data Quality Advisor you will need to have:

  • Knowledge of principle gas and electricity data flows
  • Gas and electricity metering knowledge
  • Excellent written and verbal communication
  • Previous experience of liaising with 3rd parties
  • Attention to detail and highly accurate
  • Knowledge of industry settlement performance measures

Details:

  • Salary: £18,000 per annum
  • Working Hours: Monday-Friday 9am-5pm
  • Location: Bickenhill
  • Duration: Permanent

Role of a Data Quality Advisor:

  • Analyse and resolve industry data exceptions
  • Liaise with industry third parties and customers where necessary
  • Build and maintain day to day relationships with industry 3rd parties
  • Manage daily processes and provide daily reporting
  • Resolve complex industry data mismatches and queries
  • Work to SLA’s and defined quality standards
  • Contact customers as required to aid resolution of data issues
  • Identify areas of improvement in order to improve business effectiveness

Benefits of working with us as a Data Quality Advisor:

  • 20 days holiday and 8 bank holidays
  • Childcare vouchers
  • Company pension scheme
  • Free car parking
  • Discount website

If you are interested in the above role please click apply

Complaints Officer

Complaints Officer

We are recruiting for a Complaints Officer in the Bickenhill area with our well established client.

As a Complaints Officer you will need to have:

  • Flexible approach to working hours
  • Experience within the Energy industry and previously dealt with credit and prepayment meters
  • Ability to develop relationships
  • Ability to empathise with customers
  • Excellent written and oral communication
  • Active listening skills

Details:

  • Salary: £19,000-£21,000 per annum
  • Working Hours: Mon-Fri between 8am-6pm and 1 in 3 Saturdays 9am-5pm shift
  • Location: Bickenhill
  • Duration: Permanent

Role of a Complaints Officer:

  • Responsible for the admin and resolution of customer disputes, complex complaints and enquiries
  • Deal with escalated complaints that have come from the customer service team
  • Handle inbound and outbound calls and other forms of communication
  • Capture and document all complaints
  • Investigate and analyse all complaints in order to provide the customer with a fair resolution
  • Prepare clear and informed responses to customers (Letters and email)

Benefits of working with us as a Complaints Officer:

  • 20 days holiday and 8 bank holidays (increases with length of service)
  • Childcare vouchers
  • Company pension scheme
  • Free car parking
  • Discount website

If you are interested in the above role please click apply

Customer Service Advisor

Customer Service Advisor

We are recruiting for a Customer Service Advisor on behalf of our client based in the Stafford area.

Role of a Customer Service Advisor:

  • Answer customer questions by email or telephone, make recommendations based on the customers needs and requirements
  • Establish monthly or bi-weekly follow-up conference calls with the customer
  • Establish knowledge of customer product in order to enhance understanding and communication with the customer
  • Yearly visit to customers facility in order to cultivate the personal contact and in order to learn and understand the customers production methods and purchase/supply philosophy
  • Respond to Request For Quotations
  • Process customer orders, provide quotes, and check inventory for product availability
  • Ensure correct billing to the customer by checking the accuracy in pricing and verifying the customer’s requirements
  • Ensure the warranty process is completed in a timely manner by obtaining proper information from the customer/sales person/service technician
  • Obtain validation from Quality and Process Department, give feedback to the customer and possibly issue credit notes
  • Source products in our distribution system to ensure fulfilment of the customer’s requirements
  • Survey customer satisfaction

Details of a Customer Service Advisor:

  • Salary: £16,000
  • Working Hours: 37.5 hours per week Monday – Friday between 8:00am – 6:00pm
  • Location: Stafford
  • Duration: 6 Months

As a Customer Service Advisor you will need to have/be:

  • Minimum 1 year of customer service experience in a call centre environment and/or order processing preferred
  • Previous experience working in an industrial environment is preferred but not essential
  • Knowledge of OTR product
  • Working knowledge of ERP systems such as SAP, Epicor, AS400 preferred
  • Proficient in Microsoft Office Suite (Word, Excel, and Outlook)
  • Customer driven
  • Ability to work both independently and in a team approach
  • Strong time management and organisational skills
  • Ability to seek and suggest continuous improvement of work processes and environment
  • Ability to multitask, prioritise, and handle multiple requests simultaneously

If you are interested in the above role please click apply!