Customer Service Representative

Customer Service Representative

We are recruiting for a Customer Service Representative in the Bickenhill area with our expanding client.

As a Customer Service Representative you will need to have:

  • Previous experience in customer service
  • Good communication and listening skills
  • IT literate
  • Experience in using a CRM system would be an advantage
  • Second language (desirable)

Details:

  • Salary: £17,000.00 per annum
  • Working Hours: 40 Hours Monday-Friday between 8.00am-8.00pm and 1 in 3 Saturdays 9.00am-5.00pm
  • Location: Bickenhill Area
  • Duration: Permanent

Role of a Customer Service Representative:

  • Answer inbound calls from existing customers
  • Resolve any enquiries
  • Solving problems
  • Offer advice and guidance to customers
  • Update information on the internal system

Benefits of working with us as a Customer Service Representative:

  • 20 Days Holiday plus 8 Bank Holidays
  • Childcare Vouchers
  • Company Pension Scheme
  • Free Car Parking

If you are interested in the above role please click apply

Sales Coordinator

Sales Coordinator

We are recruiting for a Sales Coordinator in the Tamworth area with our well established client.

As a Sales Coordinator you will need to have:

  • Previously used CRM or LMS systems
  • At least 2 years customer service/admin experience
  • Personable telephone manner
  • Have a passion for learning and continuous professional development
  • Ability to adapt to each customer’s needs
  • Previously demonstrated a consistent level of achievement
  • Social media savvy

Details:

  • Salary: £20,000 per annum
  • Working Hours: Mon-Fri 09:00-17:00
  • Location: Tamworth
  • Duration: Permanent

Role of a Sales Coordinator:

  • Answering calls/emails from existing and potential customers
  • Offer advice and guidance to customers
  • Responsible for enrolling customer onto their chosen course
  • Make outbound calls to customers who have already registered an interest on the website
  • Ensure the customer’s needs will be met

Benefits of working with us as a Sales Coordinator:

  • 28 days including bank holidays (often allow more time around Christmas as a lot of their suppliers are closed)
  • Parking
  • Flexibility on working hours

If you are interested in the above role please click apply

Customer Service Coordinator

Customer Service Coordinator

We are recruiting for a Customer Service Coordinator in the Worcester area with our well established client.

As a Customer Service Coordinator you will need to have:

  • Excellent customer service skills
  • Accurate imputing skills
  • Maths and English GCSE’s at grade c or above (or equivalent)
  • At least 2 years’ experience in a customer service role
  • Knowledge of supply chain practices would be an advantage

Details:

  • Salary: up to £23,000 per annum
  • Working Hours: Mon – Thurs 8am-5pm and Fri 8am-1pm
  • Location: Worcester
  • Duration: Permanent

Role of a Customer Service Coordinator:

  • Manage orders from placement to delivery including any queries from customers
  • Ensure first time order accuracy & accountability
  • Order capture & processing
  • Invoice generation
  • General customer enquiries via email and telephone
  • Logging & managing customer complaints or warranty issues
  • Controlling order book management including lead time dates & overdues
  • Creating & managing customer order & performance reports
  • Invoice queries and Returns
  • Escalate issues as appropriate
  • Build customer relationships
  • Meet obligations on ISO audits
  • Identify and action business / process improvements
  • Manage customer expectations & requirements
  • Provide back up and support for all customer account queries
  • Attend key customer visits when required

Benefits of working with us as a Customer Service Coordinator:

  • 24 days holiday plus Bank holidays

If you are interested in the above role please click apply

Course Advisor

Course Advisor

We are recruiting for a Course Advisor in the Tamworth area with our well established client.

As a Course Advisor you will need to have:

  • Previously used CRM or LMS systems
  • At least 2 years customer service/admin experience
  • Personable telephone manner
  • Have a passion for learning and continuous professional development
  • Ability to adapt to each customer’s needs
  • Previously demonstrated a consistent level of achievement
  • Social media savvy

Details:

  • Salary: £20,000 per annum
  • Working Hours: Mon-Fri 09:00-17:00
  • Location: Tamworth
  • Duration: Permanent

Role of a Course Advisor:

  • Answering calls/emails from existing and potential customers
  • Offer advice and guidance to customers
  • Responsible for enrolling customer onto their chosen course
  • Make outbound calls to customers who have already registered an interest on the website
  • Ensure the customer’s needs will be met

Benefits of working with us as a Course Advisor:

  • 28 days including bank holidays (often allow more time around Christmas as a lot of their suppliers are closed)
  • Parking
  • Flexibility on working hours

If you are interested in the above role please click apply

Customer Service Advisor

Customer Service Advisor

We are recruiting for a Customer Service Advisor on behalf of our client based in the Stafford area.

Role of a Customer Service Advisor:

  • Answer customer questions by email or telephone, make recommendations based on the customers needs and requirements
  • Establish monthly or bi-weekly follow-up conference calls with the customer
  • Establish knowledge of customer product in order to enhance understanding and communication with the customer
  • Yearly visit to customers facility in order to cultivate the personal contact and in order to learn and understand the customers production methods and purchase/supply philosophy
  • Respond to Request For Quotations
  • Process customer orders, provide quotes, and check inventory for product availability
  • Ensure correct billing to the customer by checking the accuracy in pricing and verifying the customer’s requirements
  • Ensure the warranty process is completed in a timely manner by obtaining proper information from the customer/sales person/service technician
  • Obtain validation from Quality and Process Department, give feedback to the customer and possibly issue credit notes
  • Source products in our distribution system to ensure fulfillment of the customer’s requirements
  • Survey customer satisfaction

Details of a Customer Service Advisor:

  • Salary: £16,000
  • Working Hours: 37.5 hours per week Monday – Friday between 8:00am – 6:00pm
  • Location: Stafford
  • Duration: 6 Months

As a Customer Service Advisor you will need to have/be:

  • Minimum 1 year of customer service experience in a call centre environment and/or order processing preferred
  • Previous experience working in an industrial environment is preferred but not essential
  • Knowledge of OTR product
  • Working knowledge of ERP systems such as SAP, Epicor, AS400 preferred
  • Proficient in Microsoft Office Suite (Word, Excel, and Outlook)
  • Customer driven
  • Ability to work both independently and in a team approach
  • Strong time management and organisational skills
  • Ability to seek and suggest continuous improvement of work processes and environment
  • Ability to multitask, prioritise, and handle multiple requests simultaneously

If you are interested in the above role please click apply!