Call and Contact Centres

“Meeting the needs of large numbers of customers in a cost-effective way”

A growing industry that employs over 1 million people over more than 5000 locations and is worth £2.6 billion in the UK, the call and contact centre play a vital role in meeting the needs of large numbers of customers in a cost-effective way. But recruiting and retaining good people through structured development plans and motivating environments can be a real challenge in such a competitive, often pressurised arena.

We support many national inbound and outbound call and contact centres – from some that handle thousands of enquiries a day to others specialising in live chats. The bespoke assessment events we’ve developed over many years are also a highly successful way of selecting the very best candidates.

Our dedicated call and contact centre experts are ready with practical market knowledge and advice. We’ll talk your language too – from ASA and AHT to predictive dialling.

We can work with you to support your permanent, contract, interim or temporary recruitment needs.

  • Inbound and outbound call centre operators
  • Customer Service Advisors
  • Helpdesk
  • Multi Lingual Agents
  • Team Leaders
  • Call Centre Managers
  • Resource Planners
  • Customer Billing Clerks
  • Telemarketers
  • Market Research Clerks
  • Complaints Agents