“Meeting the needs of large numbers of customers in a cost-effective way”
A growing industry that employs over 1 million people over more than 5000 locations and is worth £2.6 billion in the UK, the call and contact centre play a vital role in meeting the needs of large numbers of customers in a cost-effective way. But recruiting and retaining good people through structured development plans and motivating environments can be a real challenge in such a competitive, often pressurised arena.
We support many national inbound and outbound call and contact centres – from some that handle thousands of enquiries a day to others specialising in live chats. The bespoke assessment events we’ve developed over many years are also a highly successful way of selecting the very best candidates.
Our dedicated call and contact centre experts are ready with practical market knowledge and advice. We’ll talk your language too – from ASA and AHT to predictive dialling.
We can work with you to support your permanent, contract, interim or temporary recruitment needs.
- Inbound and outbound call centre operators
- Customer Service Advisors
- Multi Lingual Agents
- Team Leaders
- Call Centre Managers
- Resource Planners
- Customer Billing Clerks
- Market Research Clerks
- Complaints Agents